Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: render18 on March 16, 2020, 03:41:56 PM

Title: Best way to report false positive?
Post by: render18 on March 16, 2020, 03:41:56 PM: I reported my software as a false positive a few days ago, and still there was no response from the team and my software still reported as a malware.

Any advice please, are there any time estimations regarding the submitted reports or how the false positive should be reported to get it fixed?

For example, I submitted same report to Microsoft twice and each time they fixed false positive in few hours.
I am fine to provide any more details to get the false positive fixed
Title: Re: Best way to report false positive?
Post by: Pondus on March 16, 2020, 03:47:18 PM: Quote
Best way to report false positive?
Listed here >> https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438

Quote
I reported my software as a false positive a few days ago, and still there was no response from the team and my software still reported as a malware.
Have you uploaded and testet it at www.virustotal.com

post link to scan result here
Title: Re: Best way to report false positive?
Post by: render18 on March 16, 2020, 10:01:31 PM: Thank you for the link, I will move forward with whitelisting my software.
Title: Re: Best way to report false positive?
Post by: render18 on March 16, 2020, 10:13:28 PM: For some reason virustotal report is green for avast and avg entries, 5 other antiviruses are red.
But if I try to intall my software on a system with freshly installed avast antivirus, I get threat alert.
https://www.virustotal.com/gui/file/7a41138558bc5971491096d44de3044b2c2d2ad52462e4dcfa57b16e0d59efb9/detection
Title: Re: Best way to report false positive?
Post by: Pondus on March 16, 2020, 10:35:55 PM: Virustotal only has the scan engine so it is not entirely the same as in your comp

what does your avast say .... or better post a screenshot
Title: Re: Best way to report false positive?
Post by: render18 on March 16, 2020, 10:53:43 PM: I have submitted the installer to a whitelisting ftp, hopefully that will solve the problem.

Avast says following:
(http://hddled.com/download/VirtualBox_win10.1903_17_03_2020_00_50_18.png)
Title: Re: Best way to report false positive?
Post by: Pondus on March 16, 2020, 11:02:01 PM: Win32:Evo-gen[susp] = Suspicious
Title: Re: Best way to report false positive?
Post by: b.oddos on October 13, 2021, 03:17:51 PM: Hello, i've sent a request for my website which has been blacklisted by error. Can you tell me how long do you need to send a response. It's an huge problem for me because most of our visitors can't reach our website and consider it like a spam!!
My website is https://web4crypto.net (and all subdomains). Can you tell me please when will my request be considered? I'm very dispapointed by that issue... it's unbeliveable that can happenend! Tnahks for ASAP reply please...

i precise that my website is clean of malware or phishing and there is no reason for blacklisting it.
Title: Re: Best way to report false positive?
Post by: Asyn on October 13, 2021, 03:28:08 PM: -> https://sitecheck.sucuri.net/results/https/web4crypto.net
-> https://www.virustotal.com/gui/url/1764dd7c094711780d32f280712b9435f1ecfaeab8af9e005c3590354dc5a289
Title: Re: Best way to report false positive?
Post by: Pondus on October 13, 2021, 03:29:09 PM: Quote from: b.oddos on October 13, 2021, 03:17:51 PM
Hello, i've sent a request for my website which has been blacklisted by error. Can you tell me how long do you need to send a response. It's an huge problem for me because most of our visitors can't reach our website and consider it like a spam!!
My website is https://web4crypto.net (and all subdomains). Can you tell me please when will my request be considered? I'm very dispapointed by that issue... it's unbeliveable that can happenend! Tnahks for ASAP reply please...

i precise that my website is clean of malware or phishing and there is no reason for blacklisting it.

https://sitecheck.sucuri.net/results/https/web4crypto.net

https://www.virustotal.com/gui/url/1764dd7c094711780d32f280712b9435f1ecfaeab8af9e005c3590354dc5a289?nocache=1
Title: Re: Best way to report false positive?
Post by: b.oddos on October 14, 2021, 02:31:11 PM: Thanks for your answer but I know my website is clean, so can you please whitelist it....

I don't understand why have you shared links that I already know.
We are victim of a denigrement campaign by an competitor... it's a very huge problem for us and it's not fair... we have just launched our website few days ago and all our visitor are gone because of that issue...

It's a false positive so can AVAST fix the problem! (like others vendors have done quickly...)

Thanks in advance

Baptiste
Title: Re: Best way to report false positive?
Post by: b.oddos on October 14, 2021, 02:50:07 PM: Hello again,

Is anyone can give me a fast solution because it's very handicapping for our activity.
Such things are unfair, we are going to loose a lot with that problem.

Avast is the tool the most used by our customers and this issue is a very bad thing for us.

Thanks to fix it ASAP
Title: Re: Best way to report false positive?
Post by: CraigB on October 14, 2021, 03:04:02 PM: It's Avira and McAfee detecting your site, not Avast.

Microsoft Defender Smartscreen also blocks your website.
Title: Re: Best way to report false positive?
Post by: DavidR on October 14, 2021, 04:45:40 PM: Quote from: b.oddos on October 14, 2021, 02:50:07 PM
Hello again,

Is anyone can give me a fast solution because it's very handicapping for our activity.
Such things are unfair, we are going to loose a lot with that problem.

Avast is the tool the most used by our customers and this issue is a very bad thing for us.

Thanks to fix it ASAP

As mentioned by CraigB, not or no longer detected by avast.
Title: Re: Best way to report false positive?
Post by: b.oddos on October 14, 2021, 05:11:52 PM: Thanks for your reply. That's weird because I see it on my computer (Avast updated)

see my attachement

the issue comes with any browsers on my PC...

Do you know what can make that?

A friend has the same problem in his PC
Title: Re: Best way to report false positive?
Post by: DavidR on October 14, 2021, 07:33:09 PM: What browser are you using (I used firefox) ?

Whilst this may not be the case, I would certainly start with clearing your browser cache.
Title: Re: Best way to report false positive?
Post by: b.oddos on October 14, 2021, 11:32:17 PM: Hello, thanks I think it's a problem from Edge. Our website seems to pass now on others browser.

thanks again for your assistance

regards.
Title: Re: Best way to report false positive?
Post by: DavidR on October 14, 2021, 11:53:27 PM: You're welcome.
Title: Re: Best way to report false positive?
Post by: codecreater30 on February 22, 2022, 01:23:54 PM: The avast software is saying that our domain hxtps://www.twilighthush.com/ is blocked because of HTML:Script-inf Please fix it

https://sitecheck.sucuri.net/results/https/www.twilighthush.com
Title: Re: Best way to report false positive?
Post by: Asyn on February 22, 2022, 01:29:52 PM: -> https://www.virustotal.com/gui/url/ba9e17567c03cb56db78d93cdb84083cd2faa95cb26c5a4a9ae53b77f03045c9?nocache=1
Title: Re: Best way to report false positive?
Post by: codecreater30 on February 25, 2022, 02:45:41 PM: https://www.virtualquizevents.com/ Its showing clean everywhere like https://sitecheck.sucuri.net/results/https/www.virtualquizevents.com but avast pc antivirus block when i am opining please check
Title: Re: Best way to report false positive?
Post by: DavidR on February 25, 2022, 03:03:13 PM: Quote from: codecreater30 on February 25, 2022, 02:45:41 PM
virtualquizevents.com Its showing clean everywhere like https://sitecheck.sucuri.net/results/https/www.virtualquizevents.com but avast pc antivirus block when i am opining please check

Please break active links to suspect sites (as I have in the quoted text).

Note it mentions security improvements and the site is a Low Security Risk in your link to sitecheck.sucuri.net
Some outdated software reported here - https://awesometechstack.com/analysis/website/virtualquizevents.com/ - this could lead to exploits.
Spam content found here - https://www.web-malware-removal.com/website-malware-virus-scanner/ - suspect link to casino site.

Reporting a Possible False Positive File or Website - https://www.avast.com/false-positive-file-form.php (https://www.avast.com/false-positive-file-form.php).
You should get a response in a day or two.