Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: dfrenz on March 18, 2020, 04:17:21 PM

Title: account password change
Post by: dfrenz on March 18, 2020, 04:17:21 PM

I have been unable to get into my account and want to change my password. I have asked Avast to e-mail the procedure to do this but have not received an e-mail. does anyone know how to change account password? I need to pay for my yearly subscription and I can't get into my account.
thank you for any help

Title: Re: account password change
Post by: bob3160 on March 18, 2020, 04:28:45 PM

Have you tried this?
https://support.avast.com/en-us/article/Restore-Account-password (https://support.avast.com/en-us/article/Restore-Account-password)

Title: Re: account password change
Post by: dfrenz on March 18, 2020, 04:47:53 PM

I tried this but I don't know my current password so I can't change the password. If I delete my account, that's a whole different problem

Title: Re: account password change
Post by: r@vast on March 19, 2020, 06:24:16 PM

Quote from: dfrenz on March 18, 2020, 04:47:53 PM

I tried this but I don't know my current password so I can't change the password. If I delete my account, that's a whole different problem

Hi, if you follow the instructions as outlined in the article, then the last step will ask you to enter a new password twice.
You do not need to know the old password.
Furthermore, the my.avast.com account allows you to view your subscription details.
To change your order details you need to follow the instructions we sent you (via support ticket).
I hope this helps in clarifying the issue.