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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: gilmor on March 28, 2020, 10:07:15 PM

Title: having trouble installing the avast free antivirus
Post by: gilmor on March 28, 2020, 10:07:15 PM

Hi,
I'm trying to install the avast free antivirus and I keep getting the same error message:
The stub cannot run installer/updater executable
'c:\windows\temp\asw.c618872713095fe1\instup.exe' (code 0x2)

Does any one know how to solve this?
Thank you very much.

Title: Re: having trouble installing the avast free antivirus
Post by: Asyn on March 29, 2020, 07:51:56 AM

- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: having trouble installing the avast free antivirus
Post by: rocksteady on March 29, 2020, 12:23:06 PM

Quote from: gilmor on March 28, 2020, 10:07:15 PM

I'm trying to install the avast free antivirus

@Asyn. Think that answers your first 2 questions.
@gilmor. Need to answer re Operatiing System, Past and Present AV products used on the machine, including any that came pre-installed.

Title: Re: having trouble installing the avast free antivirus
Post by: gilmor on March 29, 2020, 07:31:14 PM

Win 7 home premium SP1 64 bit

ran norton internet security but it was uninstalled using the norton removal tool

Thanks

Title: Re: having trouble installing the avast free antivirus
Post by: Asyn on March 30, 2020, 05:46:37 AM

First, be sure to get rid of all remnants of any prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: having trouble installing the avast free antivirus
Post by: gilmor on March 30, 2020, 12:10:15 PM

Hi,
Thank you:
1. Repeatedly ran norton removal tool. I don'w see any norton product remaining in the windows programs list.
2. Both the avast uninstall utility and the avast offline setup file produce the same error message noed in my original post, both in safe mode and regular mode running as administrator.
What more can I try?

Title: Re: having trouble installing the avast free antivirus
Post by: Asyn on March 30, 2020, 03:35:37 PM

Did you use the offline installer from the provided link..!?

Title: Re: having trouble installing the avast free antivirus
Post by: gilmor on March 30, 2020, 04:05:04 PM

Yes

Title: Re: having trouble installing the avast free antivirus
Post by: Asyn on March 30, 2020, 04:47:45 PM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Title: Re: having trouble installing the avast free antivirus
Post by: gilmor on March 30, 2020, 06:39:28 PM

Still the same error message...

Title: Re: having trouble installing the avast free antivirus
Post by: Asyn on March 31, 2020, 06:56:46 AM

Beats me, sorry.