Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: Arvid8 on April 02, 2020, 12:33:52 PM

Title: Bought the wrong product & can't contact support
Post by: Arvid8 on April 02, 2020, 12:33:52 PM

Hey!

I (mistakenly) bought the SecureLine VPN yesterday when I intended to buy Avast Premium Security. I already have a VPN service so this was wasted money for me.
I wanted to ask for a refund but it requires an Order ID, but I have not gotten a confirmation email at all (checked all email adresses, junk/spam etc, nothing.)
I have not seen any way to resend the email, so I can't ask for support help on the website, so I turn here. Can anyone help me?

Thanks

Title: Re: Bought the wrong product & can't contact support
Post by: Asyn on April 02, 2020, 01:30:04 PM

Quote from: Arvid8 on April 02, 2020, 12:33:52 PM

I wanted to ask for a refund but it requires an Order ID, but I have not gotten a confirmation email at all (checked all email adresses, junk/spam etc, nothing.)

Just enter/use 00000000 and explain it in your request.