Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Bluejonny on April 05, 2020, 06:01:25 PM

Title: Charged three times for VPN and Cleanup
Post by: Bluejonny on April 05, 2020, 06:01:25 PM

Hey there

Can someone advise? Just checking my account and I have seen I have been charged 3 times for renewing Avast services.

I wanted to take advantage of the offer to get VPN and Cleanup for £9.99, however I have been charged the £9.99 plus £35.88 for VPN and £29.99 for Clean up!! What's the best way to get the latter figures refunded?

Thanks

JB

Title: Re: Charged three times for VPN and Cleanup
Post by: DavidR on April 05, 2020, 06:22:20 PM

I have tried to draw attention to your topic.

Title: Re: Charged three times for VPN and Cleanup
Post by: bob3160 on April 05, 2020, 06:23:59 PM

Contact Sales:  https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem

Title: Re: Charged three times for VPN and Cleanup
Post by: Bluejonny on April 05, 2020, 06:31:09 PM

Thanks - have done through the form you suggested and included a Word doc explaining the issue. Thanks everyone.

Title: Re: Charged three times for VPN and Cleanup
Post by: DavidR on April 05, 2020, 06:58:12 PM

You're welcome.

Title: Re: Charged three times for VPN and Cleanup
Post by: r@vast on April 06, 2020, 11:18:45 AM

Quote from: Bluejonny on April 05, 2020, 06:01:25 PM

Hey there

Can someone advise? Just checking my account and I have seen I have been charged 3 times for renewing Avast services.

I wanted to take advantage of the offer to get VPN and Cleanup for £9.99, however I have been charged the £9.99 plus £35.88 for VPN and £29.99 for Clean up!! What's the best way to get the latter figures refunded?

Thanks

JB

Hi,

According to our system on Apr/04/2020 you purchased Avast Ultimate at the discounted price.
According to our system on Apr/04/2020 you also purchased Avast Cleanup and Avast SecureLine VPN separately, hence the "additional" charges.
Avast Ultimate already includes Avast Cleanup and Avast SecureLine VPN - Please see this link: https://www.avast.com/en-gb/compare-antivirus
You can thus obtain a refund for the latter applications.

Title: Re: Charged three times for VPN and Cleanup
Post by: Bluejonny on April 06, 2020, 12:02:08 PM

Thank-you very much! Appreciated!

I have filled in the necessary forms, so do I just wait?

Thanks

Jon