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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: rocksteady on April 06, 2020, 11:56:47 AM

Title: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on April 06, 2020, 11:56:47 AM
Why does ASB Bank Mode now have two giant buttons at the bottom of the active browser screen area to choose "Bank Mode" or "Standard Desktop". This reduces the available screen area for websites and can obstruct form filling.
Bank Mode was perfectly OK until recent update, it is now messed up with this clutter and in some cases practically unusable.
Is there a ASB setting to get rid of these unnecessary on screen buttons?
If not there should be.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Hicks on April 07, 2020, 09:59:47 AM
I agree with these comments about the new Bank Mode format.
The buttons are positioned in the worst possible place on the screen and cannot be re-positioned.
Why are they needed?
Away with them!
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Asyn on April 07, 2020, 11:15:14 AM
Well, I have to agree.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: bob3160 on April 07, 2020, 02:01:04 PM
Reported to Avast. Let's see if that gets a reply.
(It's being looked at.)
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Misha Zekovova on April 07, 2020, 02:27:41 PM
Hi everyone,

thank you for your feedback. Bank mode is one of the features that we are changing these days and trying to improve it. We'll discuss these internally and let you know the outcome and another changes soon :).

Sorry for any inconvenience caused and don't hesitate to share more feedback!
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on April 17, 2020, 11:28:01 AM
Dissapointed no change to move bank mode screen clutter buttons in new ASB version 80.1.
Any progress on fixing this?
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Misha Zekovova on April 17, 2020, 12:20:01 PM
Hi,
we're still working on UI adjustments, hopefully we'll let you know more in a week/two.

Thank you :)
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on May 01, 2020, 12:54:23 PM
@Misa Zekovova,
Any news on fix for this this issue?
I got timed-out from a website today as the two user mode buttons in Bank Mode obscured the "need extra time" button at bottom of the screen.
If this issue is not fixed, I will be forced to return to another browser that displays the full screen area.
I can't even understand what the buttons actually do. Clicking "Standard Desktop" mode from "Bank Mode" just minimises bank mode screen.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: bob3160 on May 01, 2020, 02:31:20 PM
@Misa Zekovova,
Any news on fix for this this issue?
I got timed-out from a website today as the two user mode buttons in Bank Mode obscured the "need extra time" button at bottom of the screen.
If this issue is not fixed, I will be forced to return to another browser that displays the full screen area.
I can't even understand what the buttons actually do. Clicking "Standard Desktop" mode from "Bank Mode" just minimises bank mode screen.
I don't think it minimizes Bank Mode but switches you back to regular mode with any easy option to get back into Bank Mode.
I will free that the buttons while in Bank Mode aren't helpful and need to be redesigned and moved out of the viewing area.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on May 01, 2020, 04:47:23 PM
@Misa Zekovova,
Any news on fix for this this issue?
I got timed-out from a website today as the two user mode buttons in Bank Mode obscured the "need extra time" button at bottom of the screen.
If this issue is not fixed, I will be forced to return to another browser that displays the full screen area.
I can't even understand what the buttons actually do. Clicking "Standard Desktop" mode from "Bank Mode" just minimises bank mode screen.
I don't think it minimizes Bank Mode but switches you back to regular mode with any easy option to get back into Bank Mode.
I will free that the buttons while in Bank Mode aren't helpful and need to be redesigned and moved out of the viewing area.
That maybe the intended (expected) action, but that was not the observed effect here when I open ASB Bank Mode via tray icon menu.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: bob3160 on May 01, 2020, 05:42:53 PM
@Misa Zekovova,
Any news on fix for this this issue?
I got timed-out from a website today as the two user mode buttons in Bank Mode obscured the "need extra time" button at bottom of the screen.
If this issue is not fixed, I will be forced to return to another browser that displays the full screen area.
I can't even understand what the buttons actually do. Clicking "Standard Desktop" mode from "Bank Mode" just minimises bank mode screen.
I don't think it minimizes Bank Mode but switches you back to regular mode with any easy option to get back into Bank Mode.
I will free that the buttons while in Bank Mode aren't helpful and need to be redesigned and moved out of the viewing area.
That maybe the intended (expected) action, but that was not the observed effect here when I open ASB Bank Mode via tray icon menu.
I had opened Bank Mode from within the browser itself.
When you open it via the sys tray, it opens bank mode and then minimizes it when you select Standard Desktop.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on May 02, 2020, 03:10:53 PM
@Misa Zekovova,
Any news on fix for this this issue?
I got timed-out from a website today as the two user mode buttons in Bank Mode obscured the "need extra time" button at bottom of the screen.
If this issue is not fixed, I will be forced to return to another browser that displays the full screen area.
I can't even understand what the buttons actually do. Clicking "Standard Desktop" mode from "Bank Mode" just minimises bank mode screen.
I don't think it minimizes Bank Mode but switches you back to regular mode with any easy option to get back into Bank Mode.
I will free that the buttons while in Bank Mode aren't helpful and need to be redesigned and moved out of the viewing area.
That maybe the intended (expected) action, but that was not the observed effect here when I open ASB Bank Mode via tray icon menu.
I had opened Bank Mode from within the browser itself.
When you open it via the sys tray, it opens bank mode and then minimizes it when you select Standard Desktop.

@bob. Exactly. I tend to open Bank Mode from sys tray, so the unwanted buttons are um ...unwanted and not useful.

@Misa Zekovova, It is now weekend so hopefully a reply with some dev news next working week would be good.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Asyn on May 13, 2020, 01:22:21 PM
Any news on that..?

Another disgruntled user: https://forum.avast.com/index.php?topic=233802.0
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: schmidthouse on May 13, 2020, 06:51:42 PM
I understand and agree with the comments here however, I'm certainly NOT going to stop using the Bank Mode if the changes are not immediate.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: bajjerfan on May 31, 2020, 02:24:26 AM
Agree. The buttons while they perform their intended function are an annoyance. Sometimes they cover up desirable information. There was nothing wrong with the old way to go from bank mode to desktop so if it aint broke, break it.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on May 31, 2020, 04:00:12 PM
Hi,
we're still working on UI adjustments, hopefully we'll let you know more in a week/two.

Thank you :)

Now nearly 2 months have passed and still no further news from Avast devs on this matter, even though we have had a version update since my initial post. Please remove or at least move these unwanted buttons from the browser window.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Asyn on June 04, 2020, 09:10:11 AM
Hi guys, see: https://forum.avast.com/index.php?topic=234628.msg1549018#msg1549018
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: chris.. on June 04, 2020, 08:44:06 PM
For me the (little) problem is mainly that there is no longer the  "switch back" button which transfers from bank mode directly to "avast secure browser" in normal mode. For this to be functional, we must open the bank mode via "ASB". So by returning to the workspace we return to ASB ... This is not the case if we have open bank mode directly with the antivirus icon in the taskbar.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: bob3160 on June 04, 2020, 10:00:17 PM
For me the (little) problem is mainly that there is no longer the  "switch back" button which transfers from bank mode directly to "avast secure browser" in normal mode. For this to be functional, we must open the bank mode via "ASB". So by returning to the workspace we return to ASB ... This is not the case if we have open bank mode directly with the antivirus icon in the taskbar.
Probably because via the taskbar icon, you're going directly into Bank Mode.
Via the browser, your opening a separate Secure Browser in Bank Mode. When you close it, you are left with the Browser.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: chris.. on June 05, 2020, 07:46:52 AM
Yes, that's exactly it... now.
But it wasn't until avast (secure browser) changed the UI, and that's what I was pointing out.
Also, the FAQ still hasn't been edited, so you can still see the "switch back" button to switch from bank mode directly to ASB, but also in the opposite direction without going through the menu with the (orange) "bank mode" button.
https://support.avast.com/en-en/article/Use-Bank-Mode
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on July 03, 2020, 05:35:46 PM
I now have both ASB 83.0 and Avast 20.5 installed. I am pleased to see the navigation buttons, that once took up valuable browser screen real estate, are now consigned to the bar below the screen. That fixes the issue I reported in my original post.
Thanks devs.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: chris.. on July 05, 2020, 02:36:08 PM
That fixes the issue I reported in my original post.
However, now there are users who complain that they have the big button on their desktop to return to bank mode if the mode has been reduced instead of closed.
A few months ago this button was only present on the ASB window in normal mode, as on my screenshot above.
nb:by the way the article has not been modified since the first changes of the UI 2 months ago.

A question to the designers of this new interface:
do you think this button on the desktop is more useful (and less annoying) than the (yellow) button we had 2 months ago that simply switched between ASB and bank mode?
Not for me anyway
We could always reduce ASB (and the toggle button) in the taskbar like any other program reduction.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: bob3160 on July 05, 2020, 05:01:04 PM
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/07/05/15/00/cYihoc5xZW/preview.jpg)
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: chris.. on July 05, 2020, 09:15:07 PM
You're right, I spoke too fast.
So it's even worse than expected.
I hope avast will be kind enough to make this button (stuck to the desk) disappear ... "Not Needed" as you say on your screenshot.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: rocksteady on July 06, 2020, 06:00:59 PM
Oh. Yes that would definitely get my vote for "unwanted" browser screen clutter. I had not seen it before as I tend to enter Bank Mode via tray icon.

Also found another quirk of Bank Mode.
If you minimise a Bank Mode screen, you have to click the ASB icon at bottom of the screen twice to get it back.
However, if you then hit that ASB icon again it minimises, hit again it returns etc etc.
So why the double click needed after initial minimise?
To me that seems abnormal in MS windows environment and not intutive.
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: Misha Zekovova on July 07, 2020, 05:20:26 PM
Hello everyone,

We released couple of updates, please make sure that your Avast is updated to 20.5. version and also don't forget to restart your browser.

Bob, about the "not needed button" - thank you raising this, we'll collect couple of more feedbacks about this and then we can make another decision about possible change. Will keep an eye on that.

rocksteady, about the "quirk problem" that you mentioned - Thank you for reporting this, we should solve this issue with next Avast release (internal note - EXT-565).

Thank you!
Title: Re: Unwanted Standard Desktop v Bank Mode buttons
Post by: trying to figure it out on July 11, 2020, 08:12:24 PM
I also concur . . . recently I found out that if you minimize the whole Bank Mode window, the bottom data that was previously obscured can then be seen.