Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Michiro_Deviluke on April 06, 2020, 12:30:50 PM
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Hi,
since the last update firewall does not apply saved rules when it's configured to ask for what to do with new applications connecting to the Internet. It keeps asking whether I allow or deny connection to the Internet several times for each application (even for avast itself) after each reboot, system wake, etc. Of course I checked the option to "remember the setting for this app". There are rules on the application list, but firewall does not apply them.
I reinstalled avast, the situation happened again.
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Have you actually restarted the computer? Not down and start.
(https://screencast-o-matic.com/screenshots/u/Lh/1586195904625-3723.png)
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Actually I've logged to post about this.
I'm having the same exact issue.
After the latest software update, Avast firewall keeps asking me about each connection every time I:
- Restart/shutdown PC.
- Re/connect to the internet.
- Disable and renabling Avast.
Despite having the rules saved as allow, it just keeps asking over and over.
And it's getting really annoying.
It's even asking me about Avast connections.
Uninstalled, then downloaded Avast and installed it again, still persist.
(https://i.postimg.cc/x8PdvqxJ/11.png)
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Have you actually restarted the computer? Not down and start.
(https://screencast-o-matic.com/screenshots/u/Lh/1586195904625-3723.png)
Of course I've restarted my computer, even twice, because I was reinstalling avast to see if this helps.
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Same issue here. I had WireShark installed and it didn't remember anything. I uninstalled WireShark and now it remembers some settings, others it does not remember. I do not understand why it remembers some and not others.
Once I click what I want it seems to remember until I either Reboot, put the computer to sleep or disconnect/reconnect internet. Seems to still be a bug in this new version. a few threads here about it but no response from Avast like the last firewall bug yet.
So if you have WireShark, uninstall it and it will get better but not 100% fixed.
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Hi guys, I forwarded it...
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Thank you fo reporting the problem. Currently, we are trying to reproduce it and fix it.
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@asyn or @MartinK
This morning I rebooted and I see I am now on 20.2.5130.566
While I still had the slow boot from log in screen issue I was only asked to repeat one "ask" firewall setting and not the large multiple list a reboot had caused before.
Can you speak of what was changed in .566 ovre .565. Asyn said .565 was to fix the can't turn on firewall bug. Was the permissions not sticking issue addressed in .566?
Either way if you are experiencing this problem try rebooting again and see if you are upgraded from .565 to .566
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Can you speak of what was changed in .566 ovre .565.
That's something for the devs to answer. ;)
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2HawkerEng: .566 modifies the upgrade process from 20.1 to 20.2. Boot time WFP rules from the previous version of the driver are now removed from the system right after the installation of the new driver, and not during the first aswnethub.sys run. Hope this helps.
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I also have same issue since avast premium update on my system 3 or 4 days ago. Hoping this gets resolved soon as turning off the firewall feature isn't a good option but the constant prompts are very frustrating.
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I also have same issue since avast premium update on my system 3 or 4 days ago. Hoping this gets resolved soon as turning off the firewall feature isn't a good option but the constant prompts are very frustrating.
Have you tried to do an update manually?
(https://screencast-o-matic.com/screenshots/u/Lh/1586365135776-68872.png)
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I am having the same issues on our Windows 7 Home pc. Firewall asking to allow basic internet service functions; system, spool svc, Avast svc, Avast gui, pia-vpn, svchost, etc. I did a repair function through Programs & Features; did not work. I did a manual update through the system tray; did not work. Resorting to the use of AvastClear uninstall utility. This seems to happen to one of our pc's or laptops once a year. Two hours later; frustrating. Hopefully uninstall, CCleaner, and reinstall will work. :'( :-[
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As workaround, you can set the firewall to "auto-decide" for now.
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Asyn
That is not a safe or acceptable work around by any stretch of the imagination.
The issue is that Avasts "auto decide" decisions are way to lenient pretty much giving everything access when requested. Many many programs these days unnecessarily phone home, collect and and report back private information they don't need or spy on the users activities. For this reason the firewall must be set to ask so we only enable applications that actually need to get to the internet. As a general rule if the program can still run without internet then it doesn't need access and deny should be set.
This bug seems to go away for short periods giving me false home, but keeps coming back. It's really annoying. I wish we had some word from Avast when it will be patched. I feel we got an early Firewall Beta test not a working product which is really frustrating for such an important component to our security. Clearly this got let out before it was ready for prime time.
As workaround, you can set the firewall to "auto-decide" for now.
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You could try the latest beta: https://forum.avast.com/index.php?board=15
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Hi everyone, we have been able to find an issue in the way rules are generated, which might lead to this effect -- rules being there but in the incorrect order, which leads to repeated ask dialogs. Let us verify the problem, we'll update you here soon.
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hi!
i woke up this morning with avast asking to reboot. after that, things went bad.
avast icon in the tray bar was red saying i was unprotected. user interface was having a bad day but assured me i was protected and some programs were being accused of wanting to access the internet even though i already said they could. i restarted the system many times, nothing solved. i went to avast installation folder, executed avast UI manually, it opened. went to firewall settings, all looked fine but still the same question over and over again. tried to manually set the "allow" for each program in the rules, didnt solve.
went for updates and asked to check for updates (i dont think there will one there since avast just updated itself, but tried anyway) and avast keeps looking for it forever. i dont think anything im seeing in the interface can be trusted and if things are this hard to figure out i would like to "downdate" (if this word ever exists, i want to go back to previous version) until i can trust this new version.
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Hi everyone, we have been able to find an issue in the way rules are generated, which might lead to this effect -- rules being there but in the incorrect order, which leads to repeated ask dialogs. Let us verify the problem, we'll update you here soon.
i didnt see there was a page 2 in this topic. ill wait for your solution.
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@bob3160
Thanks, but yeah I have done manual updating. Didn't make any difference.
@asyn
I went in and set everything to Internet Out (otherwise auto-decide) which was really time consuming. All the avast application items were set to "otherwise Ask" but the svchost entries and most other stuff was already set to "otherwise Auto-Decide" even though the system stuff kept asking me anyway. I also ran the cleanup which took a long time, windows thought the avast app was not responding but I kept telling it to wait as I could see the CPU was being utilized. It finally completed and it did remove a lot of redundant entries. I rebooted but, alas, same pop-ups asking me to allow system and avast services to access internet out. I rechecked the firewall app rules and all my changes were saved to auto-decide so that didn't make any difference.
@lukor Thank you!
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Hi everyone 8)
I also have same issue since Avast Premium on my Windows 10 system 2 days ago :'(
Maybee waiting an other update :)
In "auto decide" for the moment >:(
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worst thing is: avast dont provide check boxes. you have to go item by item whenever you need to manually fix something. thats a improvement id like to see in the interface.
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I'm encountering the same issue too, it's annoying. It never disappear.
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The problem was acknowledged by Avast.
https://forum.avast.com/index.php?topic=233251.msg1542178#msg1542178 (https://forum.avast.com/index.php?topic=233251.msg1542178#msg1542178)
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its been somes days now and no solution was presented. is there a way to revert to last stable version until things can get fixed?
this whole situation is really causing problems and damage.
EDIT: its on a point where even with the firewall turned off (otherwise i cant browse the internet, all my programs are waiting for permission) the question is poping up. endlessly.
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its been somes days now and no solution was presented. is there a way to revert to last stable version until things can get fixed?
this whole situation is really causing problems and damage.
EDIT: its on a point where even with the firewall turned off (otherwise i cant browse the internet, all my programs are waiting for permission) the question is poping up. endlessly.
If you turn off the Avast firewall, you can always use the firewall that's part of Windows and has worked well since Windows 7.
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[/quote]If you turn off the Avast firewall, you can always use the firewall that's part of Windows and has worked well since Windows 7.
[/quote]
the native Windows firewall is not easy to manage (in fact is impossible to manage) ; plus Windows firewall will allow various app to automatically create rules , action which will defy the purpose of a firewall.
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the native Windows firewall is not easy to manage (in fact is impossible to manage) ; plus Windows firewall will allow various app to automatically create rules , action which will defy the purpose of a firewall.
There are tools for managing win firewall if needed, like TinyWall > https://tinywall.pados.hu/ or Malwarebytes > https://www.binisoft.org/
Do I Need a Firewall if I Have a Router? https://www.howtogeek.com/122065/htg-explains-i-have-a-router-do-i-need-a-firewall/
Why You Don’t Need to Install a Third-Party Firewall https://www.howtogeek.com/165203/why-you-dont-need-to-install-a-third-party-firewall-and-when-you-do/
Several AV vendors have discontinued there previous firewalls because winfirewall is plenty good (after winXP) for home users
Avira, Webroot, F-secure, Trend Micro .... have all dropped firewall and just have a network monitoring module that work with winfirewall
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EDIT: its on a point where even with the firewall turned off (otherwise i cant browse the internet, all my programs are waiting for permission) the question is poping up. endlessly.
Why don't you use the avast firewall in "auto decision" mode in the meantime?
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Several AV vendors have discontinued there previous firewalls because winfirewall is plenty good (after winXP) for home users
Avira, Webroot, F-secure, Trend Micro .... have all dropped firewall and just have a network monitoring module that work with winfirewall
I'm glad Avast didn't follow the other vendors..!!
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EDIT: its on a point where even with the firewall turned off (otherwise i cant browse the internet, all my programs are waiting for permission) the question is poping up. endlessly.
Why don't you use the avast firewall in "auto decision" mode in the meantime?
Because I am the imperator of my computer and not avst. I have to decide not avast. So fix this sh*t now!
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EDIT: its on a point where even with the firewall turned off (otherwise i cant browse the internet, all my programs are waiting for permission) the question is poping up. endlessly.
Why don't you use the avast firewall in "auto decision" mode in the meantime?
Because I am the imperator of my computer and not avst. I have to decide not avast. So fix this sh*t now!
You apparently also got up on the wrong side of the bed this morning. Getting aggravated at those trying to help isn't the answer either.
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EDIT: (so i dont double post)
so this is what im going thru right now: i reboot my system. avast starts asking about programs wanting access. i hit either allow or deny. avast asks again. process repeats itself endlessly. i move avast window out of my way i start using the computer. i run other programs such internet browser. i see theyre not doing well. i bring back avast window and hit allow for that 1st program avast asked about. then, 2 or 3 more times. then, the question about the browser. then, about avast itself. then, some other program or system routine. then, avast stops asking things. then, at some point during the day one or another program, sometimes programs avast already asked during this run (including avast itself and its modules).
during the phase of asking questions again and again, i turned firewall off and even then it kept asking. i went to the settings and set things manually, and even then it kept asking.
every time im going to renew my subscription i check to see if avast is still well rated among other software (it is) and if it still have a firewall because thats the way i work. im with avast since the earlier 2000's and it was always a great help. the moment avast drops its firewall im gone, wont even wait for my plan to expire.
now, answering some suggestions: those workarounds were for the 1st days. i cant keep my system like that for this long, be it in auto mode or dealing with pop ups every 2 seconds. i have standards to keep and use my computer for many tasks, work and recreation. i dont know if this is happening because this version was rushed or there were not enough testing. its been about 10 days since reported and acknowledged and nothing changed. i even looked for older versions to manually install but all i found were too old or from unreliable sources.
the worst part is that i need to reboot my system again and will have to go thru all of that again.
EDIT: its on a point where even with the firewall turned off (otherwise i cant browse the internet, all my programs are waiting for permission) the question is popping up. endlessly.
Why don't you use the avast firewall in "auto decision" mode in the meantime?
because its not about what i choose to go with; the questions keep popping up. at this point, i dont even trust the firewall is doing its job.
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Same problem here. I was thinkging i post my issue here but see, many other people have the same. For now i have deactivate the avast firewall and use the windows one with an extra program to manage the firewall like I'm used to from Avast. So search for Windows Firewall Control from Malewarebytes. It works exactly the same way avast did. For each software, the window will pop up and ask you for make a rule, allow or block. That works great so far. So avast have time to fix and you can use a firewall and make the rules for them you like.
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Looks like the last beta update fixed the problem. Until now that annoying problem is gone.
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Beta or MicroUpdate?
I thought the micro updates were more current than the beta. What version do you have in your about section?
I rebooted this morning and am now at 20.2.5130.570. This micro update took me from previously .568 (and .566 before that).
I am still getting the problem when I put my computer to sleep and wake it up. So I do not think today's micro update solved the problem. Hopefully this gets solved soon. It's really annoying and I can't see how any one can think that "auto decide" is a valid work around as the auto rules are way to lenient.
Looks like the last beta update fixed the problem. Until now that annoying problem is gone.
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Beta or MicroUpdate?
I thought the micro updates were more current than the beta. What version do you have in your about section?
I rebooted this morning and am now at 20.2.5130.570. This micro update took me from previously .568 (and .566 before that).
I am still getting the problem when I put my computer to sleep and wake it up. So I do not think today's micro update solved the problem. Hopefully this gets solved soon. It's really annoying and I can't see how any one can think that "auto decide" is a valid work around as the auto rules are way to lenient.
Beta. I think that Beta versions are more recent. Mine is 20.3.2403 (build 20.3.5164.561)
I have the 'Ask' option set back and all is well as before, so far.
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Beta or MicroUpdate?
I thought the micro updates were more current than the beta. What version do you have in your about section?
I rebooted this morning and am now at 20.2.5130.570. This micro update took me from previously .568 (and .566 before that).
I am still getting the problem when I put my computer to sleep and wake it up. So I do not think today's micro update solved the problem. Hopefully this gets solved soon. It's really annoying and I can't see how any one can think that "auto decide" is a valid work around as the auto rules are way to lenient.
Beta. I think that Beta versions are more recent. Mine is 20.3.2403 (build 20.3.5164.561)
I have the 'Ask' option set back and all is well as before, so far.
Beta will be your next version after beta testing is completed. https://forum.avast.com/index.php?topic=233481.0
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While the beta has worked well for this particular bug ("ask" mode), avast should not spend too much time on further testing with the beta.
I remind you that it's already been 15 days since customers (who pay for a product that should have already been tested upstream with a beta version, and not the opposite) have been encountering this annoying problem for their security (the workaround in "auto decision" mode is not necessarily secure and that's not what we ask a firewall to do).
I'm already hearing the responses telling us to go to beta, but customers shouldn't have to do beta testing, otherwise there's no point in paying.
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Hi all!
I just upgraded to Avast Premium, and faced the same issue. What I saw was, that with Avast installed, some programs lost connection to the internet. When I opened the application settings for the firewall, I tried to set the access policy to all connections for this app, but it was "automagically" reset it to internet out level. Other than that, the whole application rule page seemed to constantly refresh itself, rewriting the values to the initial for every application. For applications with no predefined rule, I tried to set the value to "ask", then it started asking me again and again, whether to allow this application internet connection, even though this definitely had a rule listed. I tried to reset the previous value to allow and to auto-decide, the pop up window kept appearing, even after I shut the firewall off. Restarting the machine, and reinstalling avast didn't help. I also installed the Beta version, that supposedly fixes this issue, but it still persists.
Hope it gets fixed soon, I have to uninstall avast until then.
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Restarting the machine, and reinstalling avast didn't help. I also installed the Beta version, that supposedly fixes this issue, but it still persists.
Maybe you didn't uninstall avast properly? (See the link in bob3160's signature)
On the other hand, have you tried to reset the default settings in the UI "Troubleshooting" tab?
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I uninstalled the software, restarted the PC, and installed the beta version using that link. The only thing that changed is, that it said my device is not configured correctly, when scanning the Wifi connection. But it didn't give me any detail on that, and would not solve it by itself. I've got noe reponse when clicking on a device shown in the network by avast. I also tried restarting again, no luck.
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I uninstalled the software, ....
How did you uninstall it?
I wasn't talking about the beta link given by bob, but the link (in his signature) to properly uninstall avast
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I uninstalled the software, ....
How did you uninstall it?
I wasn't talking about the beta link given by bob, but the link (in his signature) to properly uninstall avast
Uninstall Avast
Download the Avast Uninstall Utility to your Deskto http://www.avast.com/en-gb/uninstall-utility
For Windows XP and Vista get the Avast Removal tool from here https://install.avcdn.avast.com/iavs9x-xp/avastclear.exe
Uninstall Avast via control panel and follow the directions.
Run the Uninstall Utility and accept the reboot to safe mode
Once complete reboot your system.
A video to help you use the Avast Uninstall Utility is available at: https://youtu.be/KD8LO8OxmvM
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Chris, your advise is really UNHELPFUL and in many ways dangerous.
It's as if you just want to post bad advice to talk. I don't get some of you that feel the need to post bad advise or advise that doesn't answer the question, just to be heard. Do you not have something better to do with your life?
The bug reported is a known issue, the ASK bug is real and no amount of uninstalling or reinstalling is going to help that. Until AVAST fixes it, and they have acknowledged it exists, there is nothing we can do but live with it.
Reset to default not only won't help it can be very dangerous as it resets the Firewall to not asking and auto accepting everything. Besides no where has anyone said to do that or it works. The whole reset was to fix a big an early bug with the firewall not turning on at all. That issue has long since been fixed in the first micro update.
Micsi. I'm sorry, yep you hit the ASK bug that has not been fixed yet with no safe workable solution yet. The only proposed solution, to disable ask and accept everything is pretty much the same as turn off the firewall so not advised.
Restarting the machine, and reinstalling avast didn't help. I also installed the Beta version, that supposedly fixes this issue, but it still persists.
Maybe you didn't uninstall avast properly? (See the link in bob3160's signature)
On the other hand, have you tried to reset the default settings in the UI "Troubleshooting" tab?
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My uninstall tip was only meant for micsi who wanted to install the beta version but couldn't ... because the beta version (if uninstalling the normal version is done properly) solves the "ask" problem.
I've also reduced the quote (at noon) to make it clear what my board was directed to...
Hi all!
I just upgraded to Avast Premium, and faced the same issue. What I saw was, that with Avast installed, some programs lost connection to the internet. When I opened the application settings for the firewall, I tried to set the access policy to all connections for this app, but it was "automagically" reset it to internet out level. Other than that, the whole application rule page seemed to constantly refresh itself, rewriting the values to the initial for every application. For applications with no predefined rule, I tried to set the value to "ask", then it started asking me again and again, whether to allow this application internet connection, even though this definitely had a rule listed. I tried to reset the previous value to allow and to auto-decide, the pop up window kept appearing, even after I shut the firewall off. Restarting the machine, and reinstalling avast didn't help. I also installed the Beta version, that supposedly fixes this issue, but it still persists.
Hope it gets fixed soon, I have to uninstall avast until then.
I uninstalled the software, restarted the PC, and installed the beta version using that link. The only thing that changed is, that it said my device is not configured correctly, when scanning the Wifi connection. But it didn't give me any detail on that, and would not solve it by itself. I've got noe reponse when clicking on a device shown in the network by avast. I also tried restarting again, no luck.
At no time my advice was to solve the bug (known as you say) by re-installing the release version.
If I don't have other things to do in my life(although at the moment that's partly true ;) )., I advise you to start learning to read what I say and who I say it to.
The forum that is not just for you will be better off.
You could have read, too:
While the beta has worked well for this particular bug ("ask" mode), avast should not spend too much time on further testing with the beta.
I remind you that it's already been 15 days since customers (who pay for a product that should have already been tested upstream with a beta version, and not the opposite) have been encountering this annoying problem for their security (the workaround in "auto decision" mode is not necessarily secure and that's not what we ask a firewall to do).
I'm already hearing the responses telling us to go to beta, but customers shouldn't have to do beta testing, otherwise there's no point in paying.
and in conclusion
The only proposed solution, to disable ask and accept everything is pretty much the same as turn off the firewall so not advised.
"auto decision" is not "allowed" (all)
Avast still has a little idea of what's right or wrong in the tons of returns to set the "auto decision" parameter (in addition, there's the "detail" popup that shows you the "auto decision" taken to keep an eye on it)... even if I repeat, this is not what the experienced user expects from a firewall and as I said before, 2 weeks seems like a long time to solve such a problem.
and after that, you dare to say that I only give negative opinions when it's pretty all the same as you think. >:(
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To fix the constant "Ask" popups, I did have to uninstall completely AVAST Internet Security, using the AvastClear file; then I did a thorough CCleaner delete trash & cache fragments; then run the registry cleaner; reboot, download AIS, and reinstall. Now working as it should. But it took 3 hours to fix. This seems to happen once a year to one of our pc's or laptops. Hopefully the bug has been found and fixed soon.
Nothing is perfect; just part of our daily computerized world. :'(
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For the love of God, just fix this silly problem it's driving me nuts!
I stopped playing games using VPN because every time my VPN connect or disconnect I have to go through Avast firewall interrogation.
My VPN won't connect till Avast cycle through each rule till reaching VPN rule and allows it.
Up to 5 min before I can get back to the game! This is ridiculous!
Last night I left my PC to auto shutdown after 1hr for a game to download, but my game didn't download, I wokeup my PC now and it had Avast collecting firewall messages asking about game launcher to download.
Till now, I've clicked allow for over 30 times for the same rule!
I tried moving the message away and ignoring it, but Avast would NOT let me connect to the internet till it cycle through rules and reach Chrome.exe to allow it, then I could finally access the internet and post this.
And Avast is still asking about Game launcher!!
I'll not set it to auto, I'll disable it and use Defender if I have to.
Please just release a minor update, or 10GB update I don't care as long this stupid problem is fixed!
Downloading beta, although I don't like using beta till fully proof tested but guess for now.
Thank you.
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It's fixed in the latest beta: https://forum.avast.com/index.php?board=15
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We have paid for this and we are no beta testers. If it is fixed so roll it our now.
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Downloading beta, although I don't like using beta till fully proof tested but guess for now.
Thank you.
You're welcome.
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We have paid for this and we are no beta testers. If it is fixed so roll it our now.
Agree, beta sounds experimental and for the some like me, beta sounds untrustworthy.
I'm not even using my main email here.
I've read the beta logs and it seems they've working on fixing several problems altogether.
So let's be considerate and patient.
At least we're not being ignored, they heard the problem and reacted.
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We have paid for this and we are no beta testers. If it is fixed so roll it our now.
That's kind of my idea of what's required of a customer support team. :-\
It's a bit like if one day a vaccine against COVID-19 will be found and approved by beta testers, that it's available for the whole population but we wait because that's not the day it's scheduled to be distributed.
Being able to define the rules of a firewall is not nothing from a security point of view.
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It also has been fixed in the stable version now (20.2.5130.571).
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Thank you, Asyn, it's confirmed for me.
- Rebooted to update to version ....571
- reset to "ask", deleted the old rules and rebooted .
- allowed a few applications and rebooted again
- re-opened those same applications... and everything seems to be working, no more requests. :)
;D ;D It's helpful to complain a little to get what we want. ;D ;D
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It also has been fixed in the stable version now (20.2.5130.571).
@Asyn
Please take a look at the bug once again, as this triggered another bug.
I ran a program today that tried to access the internet for an update, Avast firewall prompt an action, I sat it to "deny" with "remember my answer" checked.
Despite my selection to deny, the program still accessed to the internet and downloaded the update.
I paused the update deleted the rule and tried again, still got access to the internet.
I choose deny without the "Remember my answer" the program was blocked.
Having Avast saving rules does not block access to the internet, more likely, it decide automatically.
Please investigate on this bug.
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Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
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Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
How to get devs attention here?
As I would like other users to experiment and back this up with their feedback.
In case my ticket gets ignored for being a single user issue.
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Wait for one of the devs and/or submit a ticket: https://support.avast.com/contact
How to get devs attention here?
I already forwarded it...