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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: sajeewasp on April 09, 2020, 05:07:53 PM

Title: I cannot enter MM YY information to update my payment method
Post by: sajeewasp on April 09, 2020, 05:07:53 PM

Dear all,

My subscription for Avast Premium Security ends on 24th April 2020. I was given an id and a password via email to update my payment method details because my current credit card is about to expire. When I login to the store with the password given, I can only enter the new card's number and the CVV number. The spaces to enter MM/YY  information are disabled. Therefore I cannot update the method. I tried to call avast customer service and waited for about 20 minutes but nobody answered. Since I am calling from Sri Lanka it costs me a lot of money to call them. Could you please suggest what I should do?

Thank you very much

Title: Re: I cannot enter MM YY information to update my payment method
Post by: Asyn on April 10, 2020, 05:41:36 AM

-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)