Avast WEBforum

Consumer Products => Avast Mac Security => Topic started by: Nermin3 on April 10, 2020, 08:52:54 PM

Title: Activation code and order id issue
Post by: Nermin3 on April 10, 2020, 08:52:54 PM

Hello,

I've downloaded Avast premium security for mac with free-trial. I added my credit card details to start free-trial and I have been charged few days ago for the yearly subscription. Now the App is activated for this mac but i don't have the activation code nor the order id. I can't create an account associated to this paid subscription. I want to control my subscription but can't find a way for that!! I contacted the support team but no good, very bad service managed by automatically replies! Does anyone have an idea to solve this issue?

Thanks in advance

Title: Re: Activation code and order id issue
Post by: Asyn on April 11, 2020, 05:48:21 AM

-> https://support.avast.com/article/Troubleshoot-activation

Title: Re: Activation code and order id issue
Post by: lukas.hasik on April 14, 2020, 10:21:15 AM

you should received order confirmation email to the email address that you used for trial subscription. I checked the email address you are using at this forum but there is no subscription assigned to it.

Anyway - our support should be able to help you.