Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: Matthew491 on April 14, 2020, 01:29:04 PM

Title: Struggling with Avast Password Sync and Backup.
Post by: Matthew491 on April 14, 2020, 01:29:04 PM

Hello,

I am trying to sync and backup my account to my iPhone and Mac book and I am unable to get passed the following screen,

'Please confirm your new Avast Account password on another synced device.


Your Avast account password for -----------@----.com was recently changed. Confirm this change from another synced device to sync your Avast passwords data to this device.'

I do not have any other devices synced.

Please may I ask for your assistance with this matter?


Thanks in advance,

Matt

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: r@vast on April 14, 2020, 02:16:55 PM

Hi,

Please PM me your email (the one used for Avast Passwords)

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: Jacob155 on April 26, 2020, 02:10:51 AM

I'm having the same issue

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: bob3160 on April 26, 2020, 04:10:13 PM

Quote from: Jacob155 on April 26, 2020, 02:10:51 AM

I'm having the same issue

Then follow r@vast's instructions. Send him a PM (personal Message) and explain your problem.

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: mollyalextaylor on May 19, 2020, 08:43:51 PM

I tried to reset my password, but now i am completely locked out of my account on my laptop, ipad and phone. i cant enter my previous password as the point was that i couldn’t remember it. i’m unsure how to continue as i have essentially been locked out on all platforms. any advice?

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: r@vast on May 21, 2020, 08:27:52 AM

Quote from: mollyalextaylor on May 19, 2020, 08:43:51 PM

I tried to reset my password, but now i am completely locked out of my account on my laptop, ipad and phone. i cant enter my previous password as the point was that i couldn’t remember it. i’m unsure how to continue as i have essentially been locked out on all platforms. any advice?

Hi,

I have replied to your other post.

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: angelica32 on May 25, 2020, 08:33:47 PM

Im having the same problem, I hope you can help me too, please

Title: Re: Struggling with Avast Password Sync and Backup.
Post by: bob3160 on May 26, 2020, 12:00:08 AM

Quote from: angelica32 on May 25, 2020, 08:33:47 PM

Im having the same problem, I hope you can help me too, please

You'll find r@avast's answer here, https://forum.avast.com/index.php?topic=232792.msg1547473#msg1547473