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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: Roland153 on April 16, 2020, 10:03:22 AM

Title: Virtual IP
Post by: Roland153 on April 16, 2020, 10:03:22 AM

Hello,
First, Excuse my english because i'm french langage
I use windows 7.
Since a few days, i have always the message 'Virtual IP N/D" when i start Avast VPN Secureline.
This mistake is with all servers
I have desintall and réinstall VPN and also Avast security but i have also the same problem.
Thanks everybody,

Roland from Belgium
 

Title: Re: Virtual IP
Post by: Asyn on April 16, 2020, 10:24:07 AM

Hi Roland, known issue, the devs are working on a fix.
As workaround, you can set the firewall to "auto-decide" for now.

Title: Re: Virtual IP
Post by: Marie-Pierre6 on May 04, 2020, 05:51:39 PM

Bonjour,

Je n'arrive plus à me connecter sur le VPN avast depuis quelques temps.
Comment faire pour que ça refonctionne ? J'ai Windows 10.

Title: Re: Virtual IP
Post by: Asyn on May 05, 2020, 06:08:10 AM

Quote from: Marie-Pierre6 on May 04, 2020, 05:51:39 PM

Bonjour,

Je n'arrive plus à me connecter sur le VPN avast depuis quelques temps.
Comment faire pour que ça refonctionne ? J'ai Windows 10.

-> https://forum.avast.com/index.php?board=23.0

Title: Re: Virtual IP
Post by: raknarthered on June 16, 2020, 07:24:34 AM

Hi,

I've been having the same issues for a couple of days. I do not use the VPN regularly because it slows my internet too much.

For the last week, every time I tried connecting my VPN my Virtual IP is N/D.

Of course it makes my internet bug and it can't connect to any sites.

I've check around the forum on how to fix this and it seems to be a recurring problem since 2019.

Can you tell me how to fix this or if they finally found a way to correct this problem.

Here are my products if needed (All paid versions):

Avast Premium Security
Avast Cleanup
VPN Avast SecureLine
Avast AntiTrack.

I hope it can be fixed and I hope it will be fixed.
I pay lots of money for these and it's not for it to not work when needed. I think you understand the frustration.

Thank you for your help.

Title: Re: Virtual IP
Post by: Asyn on June 16, 2020, 07:50:13 AM

Hi, (afaik) this has been fixed a while ago.
Which versions of APS and ASL are installed..?

Title: Re: Virtual IP
Post by: raknarthered on June 17, 2020, 03:27:12 AM

Hi, thanks for the fast response:

APS : 20.4.2410 (version 20.4.5312.0)

As for ASL, I've unninstaled it because I had problems connecting unto internet since I came back from work.

It seems that in the last update of APS, all my autorised application were unnautorised so I rebooted all my systems.

I'm trying to reinstall everything slowly, but at least now my internet works normally.

Normally I stay updated every day for all my avast program, so I would have had the last version.

Title: Re: Virtual IP
Post by: gonsior-w on November 14, 2022, 09:29:10 PM

Quote from: Asyn on April 16, 2020, 10:24:07 AM

Hi Roland, known issue, the devs are working on a fix.
As workaround, you can set the firewall to "auto-decide" for now.

Hi,
I have the same problem. Could you please tell me how to set the firewall to "auto-decide" ?