Avast WEBforum

Consumer Products => Avast Online Security (browser extension) => Topic started by: Yves99 on April 16, 2020, 10:17:05 AM

Title: Banking mode
Post by: Yves99 on April 16, 2020, 10:17:05 AM
Banking mode is stuffed with bugs! Freezes every time!
Title: Re: Banking mode
Post by: Asyn on April 16, 2020, 10:26:54 AM
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log
Title: Re: Banking mode
Post by: David_27 on May 12, 2020, 12:57:17 AM
The Bank Mode popup disappears before I'm able to see it and click it...
I'm suing chromium edge and have both Avast free and Secure browser installed.
Title: Re: Banking mode
Post by: Robert1074 on July 30, 2020, 06:43:44 PM
I have had nothing but problems with Bank Mode for several updates and the last two versions are by far the worst.
Access to Bank web sites flag up "cannot be Reached" or "Time Out" and freezing that requires a hard switch off of the PC.

The Problem is not specific to a particular installation as I have the same issue on Two laptops and two PC's so the faults in this so called secure browser are not a bad install or a hardware issue it is poorly developed software.

Another issue I have is Logitech wireless mouse will not scroll in Bank Mode.  I reported this on the previous version of the browser and it is still there on the latest release so clearly no contact between Avast and Logitech.  As a subscriber to Avast Premium, Driver Updater, Password Premium, Clean up as well as the Browser I feel badly let down by the long term and significant failures of the browser particularly the Bank Mode that is promoted very strongly by Avast.
Title: Re: Banking mode
Post by: r@vast on August 03, 2020, 04:06:24 PM
Hi,

The devs have been informed.
Title: Re: Banking mode
Post by: Misha Zekovova on August 03, 2020, 04:24:02 PM
I have had nothing but problems with Bank Mode for several updates and the last two versions are by far the worst.
Access to Bank web sites flag up "cannot be Reached" or "Time Out" and freezing that requires a hard switch off of the PC.

The Problem is not specific to a particular installation as I have the same issue on Two laptops and two PC's so the faults in this so called secure browser are not a bad install or a hardware issue it is poorly developed software.

Another issue I have is Logitech wireless mouse will not scroll in Bank Mode.  I reported this on the previous version of the browser and it is still there on the latest release so clearly no contact between Avast and Logitech.  As a subscriber to Avast Premium, Driver Updater, Password Premium, Clean up as well as the Browser I feel badly let down by the long term and significant failures of the browser particularly the Bank Mode that is promoted very strongly by Avast.

Hi Robert1074,

can you please share here (or DM me) your Diagnostic information? Which browser are you using?

And also please attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log

We'll investigate the issue.

Thank you!