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Consumer Products => Avast SecureLine VPN => Topic started by: vision on April 22, 2020, 09:45:52 PM

Title: Cannot see sites after I try to start the secure line
Post by: vision on April 22, 2020, 09:45:52 PM

It started today, first there was a problem with the audio drive, on windows 10. but now the secure line is not working in the sense that if I start then everything stops, I cannot load any site on the browser. attached are 2 images which I think may be important, the secureline before use to give me the new virtual IP, but now is n/a
see iamges.what do you think?
http://209.95.39.214/avast.txt  a text file with the troubleshoot that I tried to run
http://209.95.39.214/avast.jpg   first image showing the n/a
http://209.95.39.214/avast2.jpg  second image with the network connetions & the secureline

Thanks

Title: Re: Cannot see sites after I try to start the secure line
Post by: Asyn on April 23, 2020, 06:04:33 AM

Please attach your screenshot(s), some of us don't follow external links. ;)

Title: Re: Cannot see sites after I try to start the secure line
Post by: vision on April 23, 2020, 08:21:37 AM

sorry, I have now attached the 3 files, a text and 2 images.
Please let me know as soon as possible on how to fix this.

Thanks

Title: Re: Cannot see sites after I try to start the secure line
Post by: Asyn on April 23, 2020, 08:27:54 AM

Reboot twice.

Title: Re: Cannot see sites after I try to start the secure line
Post by: vision on April 23, 2020, 11:02:04 AM

I rebooted 5 or 6 times, nothing changed, some problem with the windows firewall.
I then uninstalled secureline and then avast premium, and installed it again.
It is now working.

Thank you

Title: Re: Cannot see sites after I try to start the secure line
Post by: Asyn on April 23, 2020, 11:41:16 AM

NP, thanks for your feedback.