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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: kezdin on May 02, 2020, 11:36:01 AM

Title: Your protection is running, but UI is having a really bad day
Post by: kezdin on May 02, 2020, 11:36:01 AM
Hi,

Today (2nd of May 2020) Avast Free Antivirus started to fail, with the following error message:
"UI Failed to load.
This is really embarrassing.
Your protection is running, but UI is having a really bad day."

I followed the recommended instructions here but it did not help:
https://support.avast.com/en-eu/article/Troubleshoot-Embarrassing-UI-Failed-load

Uninstall and reinstall is not really an option, since according to the info I found, if I would uninstall I would also lose my passwords managed by Avast, which would be really bad.

My operating system is Windows 10 Home (Version 1903, OS build 18362.778)

Is there a way, that I can recover my passwords without the graphical user interface?

Best Regards

Update:
I also tried the "Repair" functionality by following: https://support.avast.com/en-ww/article/Repair-Antivirus but the issues still persists.
Title: Re: Your protection is running, but UI is having a really bad day
Post by: rocksteady on May 02, 2020, 02:53:12 PM
Can I assume you have done a proper system "Restart" (or 2) not just shutdown/startup cycle. Sometimes necessary to do more than one "Restart" after a software change.
Title: Re: Your protection is running, but UI is having a really bad day
Post by: kezdin on May 02, 2020, 04:14:04 PM
Yes, I did a proper restart twice (according to the instructions mentioned above).
After those failed attempts a bit later, I also did a full system shutdown, but the issue still persists.
Title: Re: Your protection is running, but UI is having a really bad day
Post by: kezdin on May 04, 2020, 01:16:40 AM
The issue has been fixed, I guess by an automatic update
Title: Re: Your protection is running, but UI is having a really bad day
Post by: Nabeel1511 on September 11, 2020, 11:04:03 AM
I am still having the same issues. UI interface not working!
Title: Re: Your protection is running, but UI is having a really bad day
Post by: strakl on September 11, 2020, 01:47:35 PM
If nothing else works then perhaps reinstalling is your only option, or waiting for an update.
Title: Re: Your protection is running, but UI is having a really bad day
Post by: rocksteady on September 11, 2020, 04:07:08 PM
I assume you have already looked here:
https://support.avast.com/en-eu/article/Troubleshoot-Embarrassing-UI-Failed-load