Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: stirrett100 on May 02, 2020, 11:01:05 PM
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Just called avast support regarding subscription issues, and they muted their voice then hung up randomly after I told them my issue. Pathetic help lol. I Just recently bought an Avast Premium Security Licence and Avast Cleanup premium, both of which say "something went wrong" when I try to activate the subscriptions. If anyone can offer any help and be more of use then the support line, I would appreciate it very much.
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Not sure who it was you spoke to, possibly third party support ?
Sales - Orders etc. - https://support.avast.com/en-ww/contact/sales_other
Select the option/s closest to your issue, see attached image of the options I think you need to follow relative to your issue, then choose email, this will give you fields to input and a Details box to give you a change to briefly explain the problem.
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-> https://support.avast.com/article/Troubleshoot-activation