Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: Michael1962 on May 13, 2020, 04:22:16 AM

Title: My standalone vpn thinks I am not connected.
Post by: Michael1962 on May 13, 2020, 04:22:16 AM

My standalone VPN starts up saying I am not connected.  I am connected.  I have no problem using my browser.  I have tried restarting, and uninstalling/reinstalling Avast VPN (again, standalone) to no avail.

Title: Re: My standalone vpn thinks I am not connected.
Post by: Michael1962 on May 13, 2020, 04:24:14 AM

I am running Windows 10.

Title: Re: My standalone vpn thinks I am not connected.
Post by: r@vast on May 13, 2020, 12:36:53 PM

Hi,

Does this happen for different VPN locations?

You could try the following in Avast SecureLine:
Menu>Settings>General>Startup -  and untick "Start SecureLine when my computer starts"
also Menu>Settings>Ntework Security>Turn on the VPN - and untick "Automatically when connected to the internet"

You could also reboot your router.

Title: Re: My standalone vpn thinks I am not connected.
Post by: Michael1962 on May 15, 2020, 11:44:10 PM

Thanks, that worked.  I could not even use my activation code after reinstalling, but after unticking those things, I could activate and connect.

Title: Re: My standalone vpn thinks I am not connected.
Post by: r@vast on May 18, 2020, 01:48:16 PM

Quote from: Michael1962 on May 15, 2020, 11:44:10 PM

Thanks, that worked.  I could not even use my activation code after reinstalling, but after unticking those things, I could activate and connect.

Thank you for the confirmation.