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Consumer Products => Avast Passwords => Topic started by: coldair on May 13, 2020, 06:48:51 PM

Title: I was told by support that Avast password was ending, what password manger to...
Post by: coldair on May 13, 2020, 06:48:51 PM
use? what migrates over easily and is secure?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on May 15, 2020, 03:55:41 PM
Hi,

Maybe there was a misunderstanding, you received a message that your Avast Passwords license will expire.
You can still use Avast Passwords, however, you will not be able to use the Premium features.
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: coldair on May 28, 2020, 01:23:48 PM
I was told by Avast support that password manger would no longer be available after August. once my suscribtion ends there will be no replacement is this true will there be an Avast password manger in 2021?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: DavidR on May 28, 2020, 08:38:45 PM
The response before your was from an Avast Team member.
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: killasinga166 on June 02, 2020, 07:20:44 AM
I'm also confused by this. The Avast website says on the Password page the product has been discontinued. Is support gonna get dropped?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: Asyn on June 02, 2020, 08:04:20 AM
Confirmed, it seems to be history now.
-> https://www.avast.com/passwords

We’re sorry, but this product is no longer available.
Check our current product portfolio to see if other products suit you better.

Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on June 02, 2020, 04:41:46 PM
Hi,

To clarify.
Even though Avast Passwords is not offered to new users,
existing users will still have access to passwords.

Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: Val31 on June 03, 2020, 08:25:13 PM
Avast Passwords will not work with Mozilla Firefox 7.0.  Is the due to Mozilla not allowing it or Avast?   Chrome is support.  I do now use Chrome.   I paid for a two year subscription.    I paid to use on Firefox.    Now what?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on June 05, 2020, 02:00:15 PM
Avast Passwords will not work with Mozilla Firefox 7.0.  Is the due to Mozilla not allowing it or Avast?   Chrome is support.  I do now use Chrome.   I paid for a two year subscription.    I paid to use on Firefox.    Now what?

Hi,

Avast Passwords works in Firefox. Could you please confirm which version of Firefox you are using. Mozilla Firefox 7.0. is a 2011 release.
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: Prime155 on June 05, 2020, 06:04:38 PM
Is there any information about support for the Avast password manager. I have been using it for several years and would like to know if it is still being updated. It would also be nice to know if Avast intends to stop supporting the password manager permanently or if existing customers can continue to use it for a longer time? Do I need to start looking for an alternative or will Avast continue to cover this area?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on June 08, 2020, 12:32:01 PM
Is there any information about support for the Avast password manager. I have been using it for several years and would like to know if it is still being updated. It would also be nice to know if Avast intends to stop supporting the password manager permanently or if existing customers can continue to use it for a longer time? Do I need to start looking for an alternative or will Avast continue to cover this area?

Hi,

Even though Avast Passwords will not continue as a standalone product, it will still be supported.
Any transition plans will be communicated to the end-user in due time.
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: Beacher on July 15, 2020, 06:20:52 AM

Such a great app ... wondering why it has been discontinued?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on July 15, 2020, 10:26:55 AM

Such a great app ... wondering why it has been discontinued?

We are working on a new app and are expanding the focus of protecting users online identity.
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: Beacher on July 15, 2020, 04:30:05 PM

Good to hear, I really like the look and feel of this app.
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: coldair on July 31, 2020, 04:57:34 PM
Is there any information about support for the Avast password manager. I have been using it for several years and would like to know if it is still being updated. It would also be nice to know if Avast intends to stop supporting the password manager permanently or if existing customers can continue to use it for a longer time? Do I need to start looking for an alternative or will Avast continue to cover this area?

Hi,

Even though Avast Passwords will not continue as a standalone product, it will still be supported.
Any transition plans will be communicated to the end-user in due time.

anyupdates? we are running out of time to get another PWM working
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on August 04, 2020, 03:23:50 PM
Is there any information about support for the Avast password manager. I have been using it for several years and would like to know if it is still being updated. It would also be nice to know if Avast intends to stop supporting the password manager permanently or if existing customers can continue to use it for a longer time? Do I need to start looking for an alternative or will Avast continue to cover this area?

Hi,

Even though Avast Passwords will not continue as a standalone product, it will still be supported.
Any transition plans will be communicated to the end-user in due time.

anyupdates? we are running out of time to get another PWM working

Hi,

What specific issue are you experiencing?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: Asyn on August 05, 2020, 01:31:28 PM
Hi guys, see: https://forum.avast.com/index.php?topic=236960.0
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: dewayne.drummond on October 12, 2020, 03:18:05 AM
I was able to get it back after Avast antivirus update by going to Settings, General, troubleshooter, add/modify components and clicking on Password (old). 
a restart of computer and then in chrome, it reinstalled.

Hope this helps.
Title: Re: El soporte me dijo que la contraseña de Avast estaba terminando, qué administrador de contraseña
Post by: Gonzalez21 on October 17, 2020, 08:56:34 PM
Hello, happy day! My problem is that I had the free version with my passwords. And now I don't know how I can get them back. I still have the extension icon but it doesn't open me or give me the option to export my passwords. How can I fix this?
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: DavidR on October 17, 2020, 10:12:28 PM
Hello, happy day! My problem is that I had the free version with my passwords. And now I don't know how I can get them back. I still have the extension icon but it doesn't open me or give me the option to export my passwords. How can I fix this?

Did you try what was posted in the post directly before yours ?
I was able to get it back after Avast antivirus update by going to
Settings, General, troubleshooter, add/modify components and clicking on Password (old). 

a restart of computer and then in chrome, it reinstalled.
Hope this helps.

Also see https://forum.avast.com/index.php?topic=238870.msg1564765#msg1564765

Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: 中国 on November 21, 2020, 02:54:16 AM
Hello!
I am a user of avast password IOS, and I backup the data of APP in icloud;
I lost my iPhone. I just bought a new Apple 12 yesterday;
Yesterday, I tried to re install avast password IOS, but found that the installation file could not be found;
Please help me. In this case, can the password data saved in avast password IOS be recovered?

My email is :***removed for privacy reasons ***
Thank you very much!
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: DavidR on November 21, 2020, 03:22:17 AM
1.  I would strongly advise you to remove your email address from a public forum or it is likely to be harvested and used for spam, etc.

2.  Since you are using Avast Passwords for iOS, I would stick with your topic in the correct sub-forum, https://forum.avast.com/index.php?topic=240045.0
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: antiousa on December 03, 2020, 10:54:55 AM
There was some kind of update on my premium pack and then the "avast passwords" extention on firefox wasn't working, and now I have lost all of my passwords....
Title: Re: I was told by support that Avast password was ending, what password manger to...
Post by: r@vast on December 03, 2020, 12:05:35 PM
There was some kind of update on my premium pack and then the "avast passwords" extention on firefox wasn't working, and now I have lost all of my passwords....

Hi,

Please make sure that the component is actually added.

To do so please follow these steps:
1. Open Avast Premium Security
2. Click on Menu >Settings > General > Troubleshooting > ADD/MODIFY COMPONENTS
3. Make sure that Passwords (old) is selected
4. Click on CHANGE
5. Restart Windows

If the component is there and you can access Avast Passwords, then please re-add the browser component (if need be).
Privacy>Passwords>Settings>Browser Intergration