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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ESC1 on May 15, 2020, 10:16:49 PM

Title: You are offline (Retry) in AVAST! Free
Post by: ESC1 on May 15, 2020, 10:16:49 PM

In my Avast! free it shows I am offline (which is not the case).  All my other installs allow me to login with my account.  I have tried repair and it doesn't help.   Any suggestions?   Latest build as 05/15/2020, Windows 10 Pro - 1909

I have attached a screen shot

Title: Re: You are offline (Retry) in AVAST! Free
Post by: David_27 on May 15, 2020, 11:37:37 PM

Are you blocking Avast UI with a firewall?

Title: Re: You are offline (Retry) in AVAST! Free
Post by: ESC1 on May 16, 2020, 02:57:07 AM

no. i checked windows defender nothing listed there for avast.

Title: Re: You are offline (Retry) in AVAST! Free
Post by: Asyn on May 16, 2020, 10:05:43 AM

- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: You are offline (Retry) in AVAST! Free
Post by: bob3160 on May 17, 2020, 03:10:49 PM

Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A