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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: crit1calmass on May 16, 2020, 12:44:17 PM

Title: Avast Free Antivirus definitions not updating
Post by: crit1calmass on May 16, 2020, 12:44:17 PM

For at least the last 3 days, the latest free version of Avast Antivirus hasn't been able to connect and successfully update the virus definitions, on Windows 10 Home v 1903.

Do you have any advice or information that can solve this or shed light on the issue?

I cannot see another recent thread on this topic, but your search function shows so many returns and so cluttered, I apologise if this is in the wrong place\already been asked.

Title: Re: Avast Free Antivirus definitions not updating
Post by: Asyn on May 16, 2020, 01:07:15 PM

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

Title: Re: Avast Free Antivirus definitions not updating
Post by: crit1calmass on May 16, 2020, 01:16:50 PM

Thanks; I've tried this, without success.

Title: Re: Avast Free Antivirus definitions not updating
Post by: Asyn on May 16, 2020, 01:18:19 PM

- Which version/build of Avast Free..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast Free Antivirus definitions not updating
Post by: crit1calmass on May 16, 2020, 02:04:00 PM

Avast 20.3.2405 (build 20.3.5200.561), Virus Definition version 200506-2
ZoneAlarm Free Firewall version: 15.8.043.18324, Vsmon version: 15.8.10.18303, Driver version: 15.1.29.17237
Mawarebytes free, not running in memory or autostarting, same with SuperAntiSpyware

Title: Re: Avast Free Antivirus definitions not updating
Post by: kimmy123 on May 16, 2020, 02:56:13 PM

I'm using my Win 8.1 netbook for the first time in days,
same issue.

Repair instructions didn't solve the problem.

Avast version 20.3.2405 build 20.3.5200.561
Virus definition version "release date was 16 May 2020  13:27 (ver 200515—0)
Malwarebytes free
None.

Title: Re: Avast Free Antivirus definitions not updating
Post by: crit1calmass on May 16, 2020, 03:09:18 PM

So it might be on their end? I've seen older posts where they admit that, so I guess it's possible; it'd be a relief to know, so I don't have to go hunting down obscure potential issues....

Title: Re: Avast Free Antivirus definitions not updating
Post by: kimmy123 on May 16, 2020, 10:25:11 PM

Mine has now updated without me doing anything.

Title: Re: Avast Free Antivirus definitions not updating
Post by: Asyn on May 17, 2020, 06:08:11 AM

Quote from: crit1calmass on May 16, 2020, 02:04:00 PM

Avast 20.3.2405 (build 20.3.5200.561), Virus Definition version 200506-2
ZoneAlarm Free Firewall version: 15.8.043.18324, Vsmon version: 15.8.10.18303, Driver version: 15.1.29.17237
Mawarebytes free, not running in memory or autostarting, same with SuperAntiSpyware

Make sure Avast isn't blocked by your firewall and try again.

Title: Re: Avast Free Antivirus definitions not updating
Post by: crit1calmass on May 17, 2020, 12:41:26 PM

No, it wasn't the firewall, though I've got sick of that for blocking other things; instead I've moved to a complete internet security package

Title: Re: Avast Free Antivirus definitions not updating
Post by: Asyn on May 17, 2020, 03:56:34 PM

Thanks for your feedback.