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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Elizabeth188 on May 17, 2020, 08:22:06 AM

Title: "upgrade" popup won't go away
Post by: Elizabeth188 on May 17, 2020, 08:22:06 AM

I keep getting a big popup in the middle of my screen (even in fullscreen videos/games) that tells me my free licence is expiring and I need to renew. I click renew free, but it just takes me to buy it and then pops up again 30 minutes later.  >:( I'm sick and tired of this popup getting me killed in game

Title: Re: "upgrade" popup won't go away
Post by: Asyn on May 17, 2020, 08:29:04 AM

-> https://support.avast.com/article/Activate-Free-Antivirus

Title: Re: "upgrade" popup won't go away
Post by: Elizabeth188 on May 17, 2020, 08:33:49 AM

Yup step 3 is my nemesis. I'm doing exactly those instructions, but step 3 keeps coming back and I still have a big red button telling me to active. I even tried updating even though I had that on auto.

Title: Re: "upgrade" popup won't go away
Post by: Asyn on May 17, 2020, 08:48:57 AM

Make sure Avast isn't blocked by a firewall and try again.

Title: Re: "upgrade" popup won't go away
Post by: Elizabeth188 on May 17, 2020, 09:06:04 AM

My firewall wasn't the problem and my internet is more than fine. I finally updated on attempt 4 and the big red "activate" is gone. Changed updates to "notify me". I guess I'll reply again if the popup kills me again. Just thought I'd let this issue be known.

Title: Re: "upgrade" popup won't go away
Post by: Asyn on May 17, 2020, 09:11:18 AM

Thanks for the feedback.

Title: Re: "upgrade" popup won't go away
Post by: DavidR on May 17, 2020, 11:24:48 AM

Quote from: Elizabeth188 on May 17, 2020, 09:06:04 AM

My firewall wasn't the problem and my internet is more than fine. I finally updated on attempt 4 and the big red "activate" is gone. Changed updates to "notify me". I guess I'll reply again if the popup kills me again. Just thought I'd let this issue be known.

I don't think that Updates were the problem, as the renewal popup is different and isolated from 'Program' updates.  I have had Program Updates set to Manual for some considerable time and that doesn't stop the Renewal notification popup.

You could consider using Silent Mode when running games - Settings > General > Notifications - Use silent mode.

This does mean silent, no alerts, no notifications, no interaction, so I personally recommend using whilst gaming only.  Outside of gaming, ads may well be a pain, that is the cost of free (I just ignore them) and as Asyn said the paid versions have options to disable ads/promotions.

Title: Re: "upgrade" popup won't go away
Post by: chris.. on May 17, 2020, 12:44:38 PM

Maybe the info was still in temp windows memory or in browser history?

Title: Re: "upgrade" popup won't go away
Post by: bob3160 on May 17, 2020, 02:40:10 PM

Quote from: chris.. on May 17, 2020, 12:44:38 PM

Maybe the info was still in temp windows memory or in browser history?

When all else fails, reboot.

Title: Re: "upgrade" popup won't go away
Post by: Elizabeth188 on May 21, 2020, 11:18:48 AM

I'm a gamer, silent mode is the only mode I use.
It was the failing update that causing the issue. It stopped when I finally got it to update and looks like it popped up every time the update failed.
I had to restart and use task manager to stop all "nonessential" programs to get it to update though.

Title: Re: "upgrade" popup won't go away
Post by: Asyn on May 21, 2020, 04:24:06 PM

Quote from: Elizabeth188 on May 21, 2020, 11:18:48 AM

I'm a gamer, silent mode is the only mode I use.

Side note, silent mode isn't optimised for gaming, check out DND mode.
https://support.avast.com/en-ww/article/Antivirus-Do-Not-Disturb-FAQ