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Consumer Products => Avast Mac Security => Topic started by: hello33 on May 19, 2020, 05:02:20 PM

Title: Captcha not showing anything - Bug?
Post by: hello33 on May 19, 2020, 05:02:20 PM

Hi there,

I've just downloaded the password manager to my Mac. When I try to login to my Avast account it tells me Captcha is required to continue and asks me to type the characters from above. But above is entirely white and blank. There is no image to decipher at all. Is this a bug maybe? What can I do to login?

Thanks!

Title: Re: Captcha not showing anything - Bug?
Post by: Myprofile on May 23, 2020, 06:35:54 PM

I have the same problem, Avast passwords on Mac says Captcha is required to continue but does not display a Captcha.

Title: Re: Captcha not showing anything - Bug?
Post by: bob3160 on May 23, 2020, 07:39:18 PM

Reported to Avast.

Title: Re: Captcha not showing anything - Bug?
Post by: r@vast on May 27, 2020, 08:43:48 AM

Hi,

Could you clarify which macOS and Avast Premium Security version you have?
Could you also attach a screenshot, please?

Please see this article on how to generate a screenshot if need be.
https://support.avast.com/en-ww/article/Create-screenshot