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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Mike7463 on May 20, 2020, 07:19:06 PM

Title: Can't open Avast after right clicking and disabling shields
Post by: Mike7463 on May 20, 2020, 07:19:06 PM

I've tried double clicking the icon to open it and tried from the start menu, tried repair and reinstalled but it keeps happening, it has managed to open a few times from the start menu but it freezes.

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Asyn on May 21, 2020, 05:23:44 AM

- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Mike7463 on May 21, 2020, 07:11:34 PM

Free / 20.3.2405 (build 20.3.5200.561)
Windows 10 64bit 1909 / 18363.836

I've got malwarebytes installed but I only use it for scanning, I disable all the protections and don't leave it running, I've never used another antivirus.

Edit: Tried a clean boot, disabled all services and startup programs but it still happens.

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Asyn on May 22, 2020, 06:08:23 AM

Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Mike7463 on May 23, 2020, 03:07:16 AM

I uninstalled malwarebytes, still the same problem.

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Asyn on May 23, 2020, 05:39:40 AM

1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Mike7463 on May 24, 2020, 09:20:44 PM

Thanks for the help but that didn't solve it.

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Asyn on May 25, 2020, 07:09:05 AM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Mike7463 on May 27, 2020, 10:10:40 PM

Looks like that might have solved it, I haven't had a problem with it so far, thanks again.

Title: Re: Can't open Avast after right clicking and disabling shields
Post by: Asyn on May 28, 2020, 06:12:19 AM

You're welcome.