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Consumer Products => Avast Online Security (browser extension) => Topic started by: ParrotCreative on May 27, 2020, 02:39:35 PM

Title: "We didn't find any phishing threats or malware here, but..."
Post by: ParrotCreative on May 27, 2020, 02:39:35 PM
One of our clients is a school, and they have Avast's browser extension installed on all student and staff computers.

Recently, a warning began to appear on the site saying "We didn't find any phishing threats or malware here, but many of our users gave the site a thumbs down".

Our assumption is that a few students must have done since the site is clear of malware and has received lots of great feedback from students, staff and parents.

Is there anything that can be done to counter this? So far, our only idea was that staff are asked to rate the site from their extension.
Title: Re: "We didn't find any phishing threats or malware here, but..."
Post by: Asyn on May 27, 2020, 03:31:25 PM
Well, (afaik) it can be reset, but if the students downvote it again, you end up where you started.
Title: Re: "We didn't find any phishing threats or malware here, but..."
Post by: ParrotCreative on May 27, 2020, 04:05:08 PM
Well, (afaik) it can be reset, but if the students downvote it again, you end up where you started.

Thanks for responding! Do you know how you would go about resetting it?
Title: Re: "We didn't find any phishing threats or malware here, but..."
Post by: Asyn on May 28, 2020, 06:18:48 AM
You can report it here: https://www.avast.com/false-positive-file-form.php