Avast WEBforum

Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Steven378 on May 30, 2020, 11:16:35 AM

Title: Why not compatible with Android Secure Startup???
Post by: Steven378 on May 30, 2020, 11:16:35 AM

Why is your WebShield TOTALLY INCOMPATIBLE with Android's Secure Startup???
The irony of a security program unable to perform it's primary function because the OS has a MAJOR Security benefit for assisting the user has not gone un-noticed.  FIX THIS so the user gets what they paid for in their investment in Android & Avast Mobile paid-for subscription!!! Steven F. Sutherland

Title: Re: Why not compatible with Android Secure Startup???
Post by: Tereza V. on June 03, 2020, 09:42:19 AM

The cause is the Accessibility feature. When it is activated (not only by our Web Shield), it can read any text from the screen. Therefore the system stops using PIN for encryption, so that your PIN is not revealed through the Accessibility, and you are displayed a dialogue about Secure Startup unable to work properly (some manufacturers just disable it). We are not able to do anything about this, only Google is, thanks for understanding.