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Consumer Products => Avast Cleanup => Topic started by: jnawerth on June 04, 2020, 03:05:42 AM

Title: Scan Disk problems
Post by: jnawerth on June 04, 2020, 03:05:42 AM

Hello over there, I hope you can help me...
From the home screen, 'Fix problems' shows '1 PROBLEM FOUND'.
I click on the icon, the notification is ‘2 disks are overdue for a scan’'.
Then I click on the 'SHOW' button.
Next 'Elements (H:) !Never Scanned and Windows (C:) is shown with the option to 'Scan Now'
Scan Now is clicked (for H:)
Stage 1 Examining basic file system structure - processes fully
Stage 2 Examining file name linkage -processes 96% and it doesn’t ends

I did already with the C: disk and it worked perfectly, but with the H: Disk it isn’t working

Title: Re: Scan Disk problems
Post by: Stellarman on June 05, 2020, 08:38:36 AM

Quote from: jnawerth on June 04, 2020, 03:05:42 AM

Hello over there, I hope you can help me...
From the home screen, 'Fix problems' shows '1 PROBLEM FOUND'.
I click on the icon, the notification is ‘2 disks are overdue for a scan’'.
Then I click on the 'SHOW' button.
Next 'Elements (H:) !Never Scanned and Windows (C:) is shown with the option to 'Scan Now'
Scan Now is clicked (for H:)
Stage 1 Examining basic file system structure - processes fully
Stage 2 Examining file name linkage -processes 96% and it doesn’t ends

I did already with the C: disk and it worked perfectly, but with the H: Disk it isn’t working

Hi,

this seems like a problem which has been already reported there a couple times, we've already fixed the issue in the new version which will be rolled out next week.
So please be patient and wait for the new update which shall fix your problem.

I will inform about the new version here on the forum as well so you should know when it will come out.

Thank you.