Avast WEBforum

Other => General Topics => Topic started by: loganleybold on June 06, 2020, 01:55:02 AM

Title: Free Trial Cancellation Request
Post by: loganleybold on June 06, 2020, 01:55:02 AM

Hello, I want to cancel my free trial of the premium Avast version. My order number is 119876822139. Thank you

Title: Re: Free Trial Cancellation Request
Post by: Asyn on June 06, 2020, 07:25:17 AM

-> https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

Title: Re: Free Trial Cancellation Request
Post by: ritabowers2 on February 06, 2021, 05:14:40 PM

I wish to cancel Order 238255643439 - please confirm cancellation request. Thank you

Title: Re: Free Trial Cancellation Request
Post by: Asyn on February 06, 2021, 05:19:52 PM

Quote from: ritabowers2 on February 06, 2021, 05:14:40 PM

I wish to cancel Order 238255643439 - please confirm cancellation request. Thank you

-> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/

Title: Re: Free Trial Cancellation Request
Post by: Pondus on February 06, 2021, 06:57:19 PM

If you need to cancel a free trail then it was not free   ???

Title: Re: Free Trial Cancellation Request
Post by: DavidR on February 06, 2021, 08:20:37 PM

Quote from: Pondus on February 06, 2021, 06:57:19 PM

If you need to cancel a free trail then it was not free   ???

The trial is free, if you continue beyond that free trial period, then that product isn't free.

Part of the function of accessing the free trial is the completion of a payment mandate that will kick in at the end of the trial.  That is the point at which the user decides if they want to proceed.  Then they will have to ensure that they cancel that trial and uninstall the product.

Personally I would never sign up to a payment mandate prior to undertaking a trial. 
Asyn has given a link to that means of cancelling, however I don't know if there is a cancel means within the user interface or the account.avast.com Subscriptions section.