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Consumer Products => Avast Account (my.avast.com) => Topic started by: Rahul69 on June 06, 2020, 09:13:55 PM

Title: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Rahul69 on June 06, 2020, 09:13:55 PM
Hi,

I am unable to find my paid subscription for Avast Ultimate Security at https://subscriptions.avast.com . I was using same account with free antivirus earlier and then I purchased paid subscription for it. But I am still unable to find the subscription details in my account.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: DavidR on June 06, 2020, 10:30:10 PM
Can you expand on the information or message displayed when you check ?

What do you see if you Right click on the Avast Tray icon and select Registration Information ?
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Rahul69 on June 07, 2020, 02:21:26 PM
Hi,

I could see below in Subscriptions on this PC:
Avast Premium Security
Avast Cleanup
Avast SecureLine VPN
Avast Passwords
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: DavidR on June 07, 2020, 04:37:55 PM
It should also show the expiry and the license number, etc.

Presumably you have linked this installation to your avast account my.avast.com location (you may have to login to access it).  If you start there rather than subscriptions.avast.com of the title, that too should be able to recover the same information.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Rahul69 on June 07, 2020, 08:50:17 PM
I had logged into my.avast.com to go to subscriptions.avast.com. But still it does not show anything, I tries opening multiple times  on different days. Still no luck.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: DavidR on June 07, 2020, 09:40:25 PM
As an avast free user, registration/subscription information is no longer available, so I can't test anything.  But it should be on the paid versions of avast.

If you can see the details on the Avast tray icon, is that enough ?

The only other thing that I can think of is, is the email used to purchase different to the one you logon to my.avast.com ?
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Rahul69 on June 08, 2020, 12:59:43 AM
Hi,

I had been using free version and bought paid subscription on with same email. And I am trying to login through the same email.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: DavidR on June 08, 2020, 02:53:44 AM
Hi,

I had been using free version and bought paid subscription on with same email. And I am trying to login through the same email.

I can only suspect that the my.avast.com account is still associated with the old free version as that doesn't show subscriptions now.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Rahul69 on June 08, 2020, 02:59:11 PM
So, How can I get it rectified?
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: DavidR on June 08, 2020, 03:24:48 PM
So, How can I get it rectified?

Did you click the Find out why text (on that screen) ?
See attached image 1

That also gives other information and links on how to resolve it.
See attached image 2.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 14, 2020, 12:14:07 PM
Hello,
I have exactly the same problem.
I purchased Avast Ultimate, installed and activated on 2 PC and also connected to my account; but my subscription doesn't appear on my account :(
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asyn on June 14, 2020, 12:44:54 PM
Did you buy from Avast directly or from a reseller..?
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 14, 2020, 02:20:08 PM
I buy from a reseller
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asyn on June 14, 2020, 03:08:56 PM
I buy from a reseller
Afaik, only licences from Avast and official resellers (https://www.avast.com/business/partner-locator) are listed.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 14, 2020, 03:24:59 PM
Thanks @Asyn.
I did not know this detail.
An important question: does that mean that my license is not legal ? :-[
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asyn on June 14, 2020, 03:39:21 PM
Thanks @Asyn.
I did not know this detail.
An important question: does that mean that my license is not legal ? :-[
You're welcome. (See: https://www.avast.com/faq.php?article=AVKB26)
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 14, 2020, 04:04:36 PM
Thanks.
Do you know if "Serial Cart.com" is a fraudulent reseller ? :-[
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asyn on June 14, 2020, 05:11:28 PM
Do you know if "Serial Cart.com" is a fraudulent reseller ? :-[
Nope, but you can contact support.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 14, 2020, 06:45:29 PM
OK, thanks I'll try to contact the support and post the answer.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asyn on June 15, 2020, 07:14:53 AM
You're welcome.
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 18, 2020, 04:15:47 PM
Hello,
That's the answer of Avast support:

"Dear....................,
Thank you for your response.
My name is .................. and I will asssist you in absence of my collegue.
Your have bought your subscription on a reseller website, so this subscription is not related to your e-mail address in our system, and therefor it will never be visible on your Avast account. Only subscriptions bought on our official website are available on Avast account.
Unfortunately there is nothing we can do to change this.
I stay at your disposal for any other help.
Kind regards,
...................
Avast Customer Care"
Title: Re: Cannot find my paid subscriptions at https://subscriptions.avast.com
Post by: Asklepios on June 18, 2020, 04:17:08 PM
Thanks.
Do you know if "Serial Cart.com" is a fraudulent reseller ? :-[

"Serial Cart.com" is a trusted reseller !
Title: Registered wrong email!!!
Post by: Izuku on June 30, 2020, 10:36:39 AM
I registered wrong email. Then its subscribed automatically and i DELETED my AVAST. How can i find out my ID. How can i refund?
Title: Re: Registered wrong email!!!
Post by: Asyn on June 30, 2020, 10:38:40 AM
I registered wrong email. Then its subscribed automatically and i DELETED my AVAST. How can i find out my ID. How can i refund?
-> https://support.avast.com/en-ww/article/Refund-request/