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Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: hugobet on June 10, 2020, 08:03:23 PM

Title: Avast secure browser problems
Post by: hugobet on June 10, 2020, 08:03:23 PM: A few days ago I opened up task manager and found several Avast browser update processes, like 12 of them.
Had to restart the pc to get them stopped. Now I found several temp folders in my program files(x86) folder.

GUM2B5E.temp, GUM3E05.temp and others, there is 21 of them.

They are all have the same files including AvastBrowserCrashHandler.exe, AvastBrowserUpdate.exe, AvastBrowserUpdateBroker.exe, AvastBrowserComRegisterShell64.exe, AvastBrowserUpdateCore.exe and many more.

my question is what are they, can i delete them and why are they there.
I would have posted a screenshot but not sure how to insert in post.
Title: Re: Avast secure browser problems
Post by: rocksteady on June 11, 2020, 12:01:51 PM: To add a screenshot file to your post, click on "Attachments and other options" below the text box.
Title: Re: Avast secure browser problems
Post by: hugobet on June 11, 2020, 03:40:02 PM: Thanks rocksteady.
Title: Re: Avast secure browser problems
Post by: SC818 on June 12, 2020, 02:02:00 AM: Since updating to Version 20.4, the Bank Mode window no longer works on one of my computers but it does on another under the same subscription. Please advise. I need this feature to be working asap. Thanks.
Title: Re: Avast secure browser problems
Post by: Asyn on June 12, 2020, 06:08:04 AM: Quote from: SC818 on June 12, 2020, 02:02:00 AM
Since updating to Version 20.4, the Bank Mode window no longer works on one of my computers but it does on another under the same subscription. Please advise. I need this feature to be working asap. Thanks.
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log
Title: Re: Avast secure browser problems
Post by: SC818 on June 12, 2020, 06:18:40 AM: Quote from: Asyn on June 12, 2020, 06:08:04 AM
Quote from: SC818 on June 12, 2020, 02:02:00 AM
Since updating to Version 20.4, the Bank Mode window no longer works on one of my computers but it does on another under the same subscription. Please advise. I need this feature to be working asap. Thanks.
Please post your Diagnostic Information output. You can get it by visiting this link: secure://settings/diagnosticInfo
For problems with Bank Mode, also attach szb.log which is located here: C:\ProgramData\AVAST Software\Avast\log

Would I not be sharing private info here by doing that?

Is there something I can uninstall and then reinstall to correct the issue?
Title: Re: Avast secure browser problems
Post by: Asyn on June 12, 2020, 07:30:51 AM: Quote from: SC818 on June 12, 2020, 06:18:40 AM
Is there something I can uninstall and then reinstall to correct the issue?
You can try. Follow instructions from Bob: https://forum.avast.com/index.php?topic=232707.msg1539290#msg1539290
Title: Re: Avast secure browser problems
Post by: SC818 on June 12, 2020, 03:51:50 PM: Quote from: Asyn on June 12, 2020, 07:30:51 AM
Quote from: SC818 on June 12, 2020, 06:18:40 AM
Is there something I can uninstall and then reinstall to correct the issue?
You can try. Follow instructions from Bob: https://forum.avast.com/index.php?topic=232707.msg1539290#msg1539290

Thank you.
Title: Re: Avast secure browser problems
Post by: Asyn on June 13, 2020, 05:35:08 AM: You're welcome.
Title: Re: Avast secure browser problems
Post by: SC818 on June 14, 2020, 03:55:16 PM: Quote from: Asyn on June 13, 2020, 05:35:08 AM
You're welcome.

Even though the browser that I was having trouble with (Bank Mode not working) is the new version, I installed it again and that fixed the issue. Just thought I'd share this fix that worked for me.
Title: Re: Avast secure browser problems
Post by: Asyn on June 14, 2020, 04:38:07 PM: Thanks for the feedback. :)
Title: Re: Avast secure browser problems
Post by: smjfar on June 18, 2020, 09:27:16 AM: Every time I try and install Avast Secure Browser on my desk top, I get the message "This Site Can't Be Reached", with the site showing as:
secure://md-user-manager/
Can someone help me please?
Regards, Mary-Jane
Title: Re: Avast secure browser problems
Post by: Casvectra on June 21, 2020, 03:58:58 PM: Quote from: smjfar on June 18, 2020, 09:27:16 AM
Every time I try and install Avast Secure Browser on my desk top, I get the message "This Site Can't Be Reached", with the site showing as:
secure://md-user-manager/
Can someone help me please?
Regards, Mary-Jane

I have the same problem
Title: Re: Avast secure browser problems
Post by: Misha Zekovova on June 23, 2020, 02:48:53 PM: Hi,

Problem with secure://md-user-manager/ is currently in progress on our side and hopefully will be solved soon.

Sorry for any inconvenience caused and thank you for reporting!
Title: Re: Avast secure browser problems
Post by: YahayKa on June 29, 2020, 01:58:10 AM: any update regarding on this issue???....
Title: Re: Avast secure browser problems
Post by: KHSkel on July 03, 2020, 06:58:16 PM: Yes any update?
Title: Re: Avast secure browser problems
Post by: Misha Zekovova on July 07, 2020, 04:55:47 PM: Hi,

we should have a fix for this issue in 2-3 weeks with 84 version of the browser.

Thank you and sorry for inconvenience caused.
Title: Re: Avast secure browser problems
Post by: Leondios on July 11, 2020, 05:37:28 PM: Hi, thanks for helping all us 'Underlings'... Since the latest update whenever I open a YouTube video in Avast Secure Browser (Which has ADBLOK) it shows a Black screen and an ERROR message and then if I hold on the video starts playing but there are NO comments either? Is this something Avast is aware of and in the throws of attending too? BTW, love Avast Secure Browser as I'm ANTI advertising all through my video watching. Please advise. Kind regards, Leondios
Title: Re: Avast secure browser problems
Post by: rocksteady on July 11, 2020, 06:20:02 PM: You could try Stealth mode.
According to another thread, that seems to be a work-round for missing youtube comments.
See this:
https://forum.avast.com/index.php?topic=235335.msg1552931#msg1552931