Avast WEBforum
Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Dennis269 on June 11, 2020, 06:26:51 PM
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Whenever i attempt to disable shields (no matter the time option), i get the pop up asking me if i'm sure i want to do this.
However, there are no added buttons to confirm.
The only option i have is to pres "ESC" to close the pop up, but this will keep the shields active.
Reinstalled the software 3 times so far, same issue keeps continuing.
(Screenshot added, as my explanation might not be 100% clear)
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You are missing two Buttons OK Stop and Cancel, there is a 50 second count down if you don't take any action.
Try an Avast Repair > in the AvastUI > Menu > Settings > Troubleshooting > Repair APP, a restart after would also be advised.
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Are you trying to take down shields temporarily?
If so, have you tried to do it by right clicking the tray icon, then using "Avast Sheilds Control" from the pop-up list.
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@DavidR: - unfortunately, repairing the program was attempted before i tried through reinstalling the software and yielded no difference in results.
- Letting the timer run out, will automatically keep the shields turned on, where i'm trying to turn them off.
@Rocksteady: Yes, i tried through the system tray as well, but this will create the same pop-up that i had as a screenshot and will yield no different result. :-s
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Did you use the avast uninstall utility when doing the reinstall ?
If not see - https://www.avast.com/uninstall-utility (https://www.avast.com/uninstall-utility) and save it to your HDD.
Also ensure that you have downloaded the avast offline installation file pertinent to your version of avast for the list here - https://forum.avast.com/index.php?topic=234638.0