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Consumer Products => Avast Mobile Security => Avast Mobile Security for Android => Topic started by: Petr67 on June 20, 2020, 11:26:26 AM

Title: Android Mobile Security Anti-Theft - existing user account
Post by: Petr67 on June 20, 2020, 11:26:26 AM

I installed latest Avast Mobile Security on my new Samsung A40 (with czech environment) and when I tried to attach my existing account to Anti-Theft setup, then I got error message, that my credentials are not correct. But when I use same credentials on web or other device, then it is working fine. Could you please advise to me how correct this issue?

Title: Re: Android Mobile Security Anti-Theft - existing user account
Post by: Tereza V. on June 21, 2020, 06:41:41 PM

Hi, try this, please:
1) uninstall ALL Avast apps (remove the Avast Mobile Security from Device Administrators first)
2) check there is no "Avast" in your device Settings → Accounts
3) remove the device from the Avast My Account
4) only then install the Avast apps back and log them back in the My Account