Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: tgritt on June 22, 2020, 09:20:04 PM

Title: Refund Request
Post by: tgritt on June 22, 2020, 09:20:04 PM
On June 15, 2020, my Avast Premium Security subscription renewed ($69.99/year).  Then about 6 days later, on June 21, 2020, I decided to upgrade my protection to Avast Ultimate ($99.99/year).  I went into my account and cancelled the subscription for the Premium Security since I had upgraded.  I have submitted a refund request today, June 22, 2020 for my subscription for the Premium Security, but I felt I was not able to properly describe the reason for the refund request.  Since my subscription for Avast Ultimate is now active, I feel I should be refunded for my unused Premium Security subscription.  This refund request does not mean you lost a customer, only that said customer upgraded their service with you.  I can provide you with a refund request number if that would be helpful.  Thank you for your attention in this matter.

Title: Re: Refund Request
Post by: DavidR on June 22, 2020, 10:53:31 PM
Refunds can take up to 7 business days, depending on the method of payment, e.g. bank payment has a delay before it appears in your account as cleared funds.

If you got a refund request (support ticket) ID by email it should be being dealt with.  Give it a few days and if you don't hear anything further, then get back here with the ID number and we will try to give it a push.