Avast WEBforum
Consumer Products => Avast Secure Browser => Avast Secure Browser for Windows => Topic started by: andreagrasso77 on June 26, 2020, 12:46:30 PM
-
Hello,
since one week (or maybe slightly more) I'm having huge issues using Facebook from the Avast Secure Browser.
When I open the browser and start using Facebook it works as usual, but after few minutes of use Facebook start to become slower and slower and slower...until the point that it's pratically not usable anymore; for example if I try to open a page (to see a notification), the page open after 30 or 60 seconds or even more...or if I try to write a post or a private message on Messenger, what I write can be seen on the screen after several seconds...
I tried using different PCs and the issue is still there (not it's not related to a specific PC); I also tried using Facebook with other browsers, such as Chrome (standard version) and Firefox and it works correctly; also the other applications or pages, that are open along with Facebook, all work correctly.
So, what can be the problem and how I might solve it?
Thank you.
-
Hi andreagrasso77,
Can you please share your Diagnostic information?
1. Open the browser and click on the menu icon (3 dots in upright corner)
2. Click on “Help and About Avast Secure Browser” and then “About Avast Secure Browser”
3. Click on “Diagnostic Information” (this will open a pop-up window)
4. Click the “COPY TO CLIPBOARD” button to capture the information and paste it here.
Thank you for reporting and sorry for any inconvenience caused!
-
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\PC\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1511 (x64)
av_version=Not installed
host_prefix=
browser_version=83.0.4530.98 (Official Build (64-bit))
cgid=212
cid=2101
uid=4501908f86a54f96b2b0d7cf2645f4f8
Channel: stable
OS language: it-it
Browser language: it
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Omaha version: 1.7.915.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
fhplmmllnpjjlncfjpbbpjadoeijkogc : Video Downloader PLUS : 5.0.42
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.1.65
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.136
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
neebplgakaahbhdphmkckjjcegoiijjo : Keepa - Amazon Price Tracker : 3.53
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.23.0.675
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.4.176
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 20.1.480
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.159
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.174
-
Here's another one from another PC with the same issue:
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\AndreaGrasso\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1903 (x64)
av_version=20.4.2410
host_prefix=
browser_version=83.0.4530.98 (Official Build (64-bit))
cgid=321
cid=3213
uid=917b1cd5bc0945deaa2af1ff3fbaf42e
Channel: stable
OS language: it-it
Browser language: it
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Omaha version: 1.6.605.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
fhplmmllnpjjlncfjpbbpjadoeijkogc : Video Downloader PLUS : 5.0.42
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.1.65
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.136
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.159
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
neebplgakaahbhdphmkckjjcegoiijjo : Keepa - Amazon Price Tracker : 3.53
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.23.0.675
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8320.407.0.1
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.4.176
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 20.1.480
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.174
-
Hi andreagrasso77,
Can you please share your Diagnostic information?
I shared two different sets of Diagnostics, can you please help me?
-
Hello andreagrasso77,
I'll try to help you. Sorry for more questions, Is the problem the same, if you visit facebook in stealth mode?
--> Open the browser and click on the menu icon (3 dots in upright corner)
--> New Stealth Mode Window
--> Navigate to facebook
Even if the problem occurs again, please check the memory usage in the Task Manager (type taskmgr.exe in your Windows Search Bar)
-
Hello DiePet,
thanks a lot for your help.
To my surprise it seems that when I use Facebook in Stealth Mode, the "slowness" issue I described is not present anymore!
So, what's the reason for this? And so should I always use Facebook in Stealth Mode, or is there a definitive solution to use it regularly even in standard mode?
-
Here's the Task Manager report.
-
Thank you for the report. And no, you don't need use facebook only in "Stealth Mode", that's not the solution that's intended ;)
I was just trying to reproduce what you described, but I couldn't experience the same issue. It could be a problem with a extension. Could you try to deactivate the "Avast Video Downloader" extension (secure://extensions/?id=kdhipfbocahipinepiahppeionfbahlg)?
Note: If you don't see this extension, enable "Developer mode" (right upper).
I'm sorry about the circumstances, but it would be nice if we could solve the problem together :)
-
Deactivating the Avast Video Downloader it seems that Facebook is back to normal (maybe in Stealth Mode it was even faster, but in this way it seems ok anyway). So is this the definitive solution? Should I avoid to use this extension?
-
Actually, after having used it for few hours...Facebook is still a bit slow; it's better than before (with the extension active), but not still 100% ok (like it was a couple of weeks ago and like it is now in Stealth Mode).
-
Hello,
facebook has a lot of embedded content. This causes a lot of traffic. It is not easy to determine exactly what is the cause. An extension might be causing the problem.
You could try to disable/remove the added extensions as a test:
- Video Downloader PLUS
- Keepa - Amazon Price Tracker
- Chrome Media Router
If the issue persist, please try resetting Avast Secure Browser:
Paste the following into Avast Secure Browser: secure://settings/reset and follow the “Restore settings to their original defaults”.
-
Thank you DiePet, I would need some time to do all these tests so I will let you know later or in the next days, but in the meantime I wonder: if we discover that a particular extension, or more extensions together, cause the Facebook slowness, to solve the issue will I be forced to permanently disable the extension(s) or there will be another solution?
For example, I absolutely need the Keepa extension and I cannot deactivate it, so if I should discover that it's the one that causes issues, I will rather change browser than deactivate that Keepa extension. So I hope that once we discover what's the extension that causes troubles, there is a way to solve the issue without deactivating it.
-
You could try to disable/remove the added extensions as a test:
- Video Downloader PLUS
- Keepa - Amazon Price Tracker
- Chrome Media Router
I cannot find "Chrome Media Router", not even in developer mode...
-
Deactivating Video Downloader and Keepa, nothing changes on Facebook.
-
ok, you can keep all your extensions. Was only a test. You could also try to reset the browser to the default settings. However, you may have to reinstall your extensions again.
Paste the following into Avast Secure Browser: "secure://settings/reset" and follow the “Restore settings to their original defaults”.