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Consumer Products => Avast Passwords => Avast Passwords for Android => Topic started by: He10 on June 27, 2020, 04:10:42 PM

Title: Can't login to Avast Password for Android
Post by: He10 on June 27, 2020, 04:10:42 PM: So I factory resetted my phone (for another reason). I also forgot my avast password so I had to reset and change it. After that, I downloaded Avast password for Android and when I tried to log in (after entering the code it sent to my email), it asked my other device to confirm that I had a password change. The problem is that the other device is the device I factory resetted so I couldn't confirm the password change. I did the other method which was to enter my password for my Avast account, which didn't work. Any suggestions on what to do next? :-\
Title: Re: Can't login to Avast Password for Android
Post by: He10 on June 28, 2020, 10:20:49 PM: Any suggestions anyone?
Title: Re: Can't login to Avast Password for Android
Post by: mates2 on October 08, 2020, 05:55:28 PM: I have the same problem, can anyone help me?
Title: Re: Can't login to Avast Password for Android
Post by: r@vast on October 09, 2020, 12:03:10 PM: Quote from: mates2 on October 08, 2020, 05:55:28 PM
I have the same problem, can anyone help me?

Hi,

I replied to your PM.
Title: Re: Can't login to Avast Password for Android
Post by: Brian781 on July 08, 2021, 07:02:48 PM: I am currently having this same problem with multiple Avast products. The login just fails without any information. Has this been solved?
Title: Re: Can't login to Avast Password for Android
Post by: r@vast on July 09, 2021, 03:19:58 PM: Quote from: Brian781 on July 08, 2021, 07:02:48 PM
I am currently having this same problem with multiple Avast products. The login just fails without any information. Has this been solved?

Hi,

If your issue is the same as the original poster above, then you would have to enter a previous password. If not, please contact us via https://support.avast.com/en-us/contact/paid
Title: Re: Can't login to Avast Password for Android
Post by: brzslt on October 19, 2021, 07:46:51 PM: Quote from: r@vast on October 09, 2020, 12:03:10 PM
Quote from: mates2 on October 08, 2020, 05:55:28 PM
I have the same problem, can anyone help me?

Hi,

I replied to your PM.

Hello,

I have exactly the same problem as He10 and mates2 had:
After factory reset and full restore of my phone I could not reach my stored passwords. I tried to configure Sync but I have no idea what was my previous Avast password. Can you or anyone help me?
Title: Re: Can't login to Avast Password for Android
Post by: r@vast on October 21, 2021, 06:01:19 PM: Quote from: brzslt on October 19, 2021, 07:46:51 PM
Hello,

I have exactly the same problem as He10 and mates2 had:
After factory reset and full restore of my phone I could not reach my stored passwords. I tried to configure Sync but I have no idea what was my previous Avast password. Can you or anyone help me?

Hi,

Try using your current Avast Account password or try this: https://support.avast.com/en-ww/article/Restore-Passwords-data-backup/?option=mobile
The email would have been sent to you around Jun 4, 2019
Please note that the Master password and Avast account password can be different (it depends on what you set - they are not linked)
Title: Re: Can't login to Avast Password for Android
Post by: brzslt on October 22, 2021, 10:58:37 AM: Hello,
I tried to do it but the situation is the following:
I receive only one mail around Jun 4, 2019 but there wasn't any 'Restore' button in the mail only a 'VERIFY EMAIL'. But that link is expired.

When I try to configure Syncronization & Back-up in the Android app and I get that screen where I chose 'DON'T HAVE ANOTHER SYNCED DEVICE?' option.
After that I should enter my previous Avast Account password to sync but I can't remember to that pw.
So I can't continue with password syncing.
So sad.