Avast WEBforum

Consumer Products => Avast Account (my.avast.com) => Topic started by: wood5 on June 30, 2020, 10:46:24 AM

Title: I need order id
Post by: wood5 on June 30, 2020, 10:46:24 AM
Today I got mobile message.
About 150$ auto renewal.
But I didn't make account and didn't submit email in avast home page.
So I could not get conform email. Just renewaled.
So I want to get some renewal email.

I didn't request subscriptions or renewal.

xxxx-xxxx-xxxxx-xxxx

is subscriptions code.

How can I get order id?
Title: Re: I need order id
Post by: Asyn on June 30, 2020, 11:56:31 AM
-> https://support.avast.com/en-ww/article/Order-Subscription-FAQ/
Title: Re: I need order id
Post by: wood5 on June 30, 2020, 04:35:35 PM
I just purchase with cradit card and software in Pc.
Didn't make account, I had not provide email to avast.
And auto renewaled.
But software not provide me, order id and infomation about renewal.

Now I made account. But when I login home page with account, there not exist any infomation.

And I can't stop renewal now..

I feel I got some violence. I feel I got hit with a 150$.
Title: Re: I need order id
Post by: Asyn on June 30, 2020, 04:37:37 PM
Now I made account. But when I login home page with account, there not exist any infomation.
Did you buy from Avast directly or from a reseller..?
Title: Re: I need order id
Post by: wood5 on June 30, 2020, 04:39:13 PM
Just in software in pc. Software remambered my cradit card.
Title: Re: I need order id
Post by: Asyn on June 30, 2020, 04:40:10 PM
Just in software in pc
Contact support: https://support.avast.com/contact
Title: Re: I need order id
Post by: wood5 on June 30, 2020, 04:44:45 PM
thank you
Title: Re: I need order id
Post by: Asyn on July 01, 2020, 05:48:32 AM
You're welcome.
Title: Re: I need order id
Post by: r@vast on July 01, 2020, 10:23:28 AM
Today I got mobile message.
About 150$ auto renewal.
But I didn't make account and didn't submit email in avast home page.
So I could not get conform email. Just renewaled.
So I want to get some renewal email.

I didn't request subscriptions or renewal.

xxxx-xxxx-xxxxx-xxxx

is subscriptions code.

How can I get order id?

Hi, you used your m.....2@naver.com email address for the subscriptions. Nevertheless, I can see that a refund has been processed.