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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: ip_gpu on July 08, 2020, 02:39:09 PM

Title: BSOD caused by Avast
Post by: ip_gpu on July 08, 2020, 02:39:09 PM
I have a blue screen (BSOD) while running some tasks through WSL. It causes BSOD every time now.
In Windows dump there is a description of the problem - 0x3B_c0000005_aswMonFlt!unknown_function
Some specialists from Microsoft says, that aswMonFlt - is an AVAST error.
I don't want to uninstall Avast. Maybe there is some decision?
Title: Re: BSOD caused by Avast
Post by: Asyn on July 08, 2020, 02:52:14 PM
- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Title: Re: BSOD caused by Avast
Post by: ip_gpu on July 08, 2020, 02:56:51 PM
- Which Avast..? (Free/Pro/IS/Premium)
Free

- Which version/build of Avast..?
20.5.2415 (build 20.5.5410.561)

- OS..? (32/64 Bit..? - which SP/Build..?)
Windows 10 Pro (version 2004)

- Other security related software installed..?
No. Only "Windows defender", but it seems, that it is disabled.

- Which AV(s) did you use before Avast..?
No AV.
Title: Re: BSOD caused by Avast
Post by: Asyn on July 08, 2020, 03:29:51 PM
Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.
Title: Re: BSOD caused by Avast
Post by: ip_gpu on July 08, 2020, 03:42:53 PM
Follow instructions: https://support.avast.com/article/33/ and post the File-ID and/or name of the Support-File here afterwards.

File-ID is QYO4S
Filename is 20200708_1340_QYO4S_1443081499.zip
Title: Re: BSOD caused by Avast
Post by: Spec8472 on July 08, 2020, 06:58:23 PM
Thank you for the support package. The problem is clear. We are working on fix.
Title: Re: BSOD caused by Avast
Post by: Assist2 on August 19, 2020, 09:50:21 PM
Good day!
Today got excatly the same error - aswMonFlt. While working in WSL got BSOD, multiple times.

File-ID is 3V0AJ
Filename is 20200819_1944_3V0AJ_2385067860.zip