Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: 一川 on July 13, 2020, 07:17:49 AM

Title: Avast crash
Post by: 一川 on July 13, 2020, 07:17:49 AM

Open avast, enter the core protection, turn off or turn on a protection, a warning pops up, click OK, click X on the main interface to close, then the UI crashes... :(
Recurrence rate: 100%

Resuming after ending the "Microsoft IME" process.

System: Windows10 1909 64-bit
Use the latest version of avast.

Title: Re: Avast crash
Post by: Asyn on July 13, 2020, 07:30:22 AM

- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Title: Re: Avast crash
Post by: 一川 on July 13, 2020, 07:34:29 AM

Quote from: Asyn on July 13, 2020, 07:30:22 AM

- Which Avast..? (Free/Pro/IS/Premium)
- Which version/build of Avast..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

Avast Premium Security 20.5.2415 (version number 20.5.5410.561)
UI version 1.0.532
No other security software is installed.

Title: Re: Avast crash
Post by: Asyn on July 13, 2020, 07:36:29 AM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Title: Re: Avast crash
Post by: 一川 on July 13, 2020, 07:39:37 AM

Quote from: Asyn on July 13, 2020, 07:36:29 AM

You could try the latest beta: https://forum.avast.com/index.php?board=15

Beta version may have more problems, do not want to use. :(

Title: Re: Avast crash
Post by: Asyn on July 13, 2020, 07:40:41 AM

Follow instructions: https://support.avast.com/article/33/

Title: Re: Avast crash
Post by: 一川 on July 13, 2020, 12:51:37 PM

Quote from: Asyn on July 13, 2020, 07:40:41 AM

Follow instructions: https://support.avast.com/article/33/

Support file:
20200713_0548_HT0AN_2102598811.zip
https://c-t.work/s/2b3de7fb9a2d45

File ID:HT0AN

Title: Re: Avast crash
Post by: Asyn on July 13, 2020, 01:15:39 PM

Thanks, the devs are aware and checking it.