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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: matiasm9 on July 14, 2020, 04:58:48 AM

Title: I have not received my refund
Post by: matiasm9 on July 14, 2020, 04:58:48 AM

Hi there,

I requested a refund on June 27 since I was charged. I received an email instantaneously as a confirmation of my refund, indicating that I would receive my money in maximum 15 business days. That same day, a few hours later, I received the email confirmation from Avast saying that my money was on the way and I would have it in 5 - 7 business days. The days have passed and I have not received my money. Has this happened to anyone else?

Do I have to keep waiting or should I do something else? Thank you.

Title: Re: I have not received my refund
Post by: Asyn on July 14, 2020, 05:57:37 AM

Hi, post your ticket-ID.

Title: Re: I have not received my refund
Post by: matiasm9 on July 14, 2020, 09:03:43 PM

Quote from: Asyn on July 14, 2020, 05:57:37 AM

Hi, post your ticket-ID.

Sure. 11065006 is the number.

Thanks for helping me.

Title: Re: I have not received my refund
Post by: Asyn on July 15, 2020, 05:29:38 AM

Hi, I reported it for you.

Title: Re: I have not received my refund
Post by: r@vast on July 15, 2020, 01:11:52 PM

Hi matiasm9,

I can see that a reply was sent to you yesterday.
In the reply is attach a CREDIT MEMO which you can use
to inquire at your bank about the refund that was sent by Digital River.

Title: Re: I have not received my refund
Post by: matiasm9 on July 15, 2020, 06:32:21 PM

Quote from: r@vast on July 15, 2020, 01:11:52 PM

Hi matiasm9,

I can see that a reply was sent to you yesterday.
In the reply is attach a CREDIT MEMO which you can use
to inquire at your bank about the refund that was sent by Digital River.

Hi,

Where can I find that reply? It is not in my mail, even in the spam (or other) section.
Yesterday I have not receive anything.

Thanks for helping me.

Title: Re: I have not received my refund
Post by: matiasm9 on July 16, 2020, 12:51:01 AM

UPDATE:

Hi, my money is now on my bank account. I have received it today (a few hours ago I think).
Thank you guys, Asyn and r@vast, for your speed and attention.

Take care!

Title: Re: I have not received my refund
Post by: Asyn on July 16, 2020, 06:19:28 AM

You're welcome and thanks for the feedback.