Avast WEBforum
Business Products => Avast Business => Topic started by: CrashElite on July 15, 2020, 09:38:16 PM
-
Anyone one else having issues with the 20.5 crashing office 365?
I have 6 employees that got upgraded to 20.5 and when they launch outlook it opens then crashes.
to test I updated my system to 20.5.2598 (build 20.5.5410.561) and it started crashing outlook at launch.
I can open outlook in safe mode so that is my work around for now. I was wondering if anyone else has the same issue or if it is a known issue at this point?
Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20384, time stamp: 0x5f05e3bb
Faulting module name: OUTLOOK.EXE, version: 16.0.13001.20384, time stamp: 0x5f05e3bb
Exception code: 0xc0000005
Fault offset: 0x00000000000a809d
Faulting process id: 0x3588
Faulting application start time: 0x01d65adcb1fdb509
Faulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE
Report Id: a6dd1ece-8d3b-4e50-9581-2c0732eb7634
Faulting package full name:
Faulting package-relative application ID:
-
It seems to be a Microsoft problem with the last update: https://twitter.com/MSFT365Status?ref_src=twsrc%5Etfw%7Ctwcamp%5Etweetembed%7Ctwterm%5E1283438379875459074%7Ctwgr%5E&ref_url=https%3A%2F%2Fwindowsreport.com%2Foffice-365-outlook-crash%2F
-
Hi guys, see: https://www.bleepingcomputer.com/news/microsoft/microsoft-outlook-is-crashing-worldwide-with-0xc0000005-errors-how-to-fix/
-
I got it working now. Fix was going into the Avast setting and clicking the repair app in the troubleshooting section. after that everything worked fine.