Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Lizano on July 19, 2020, 02:31:31 AM

Title: Avast order id number
Post by: Lizano on July 19, 2020, 02:31:31 AM: I lost my activation email, and i need the order ID number, is there any way to resend the email, or find the order ID in my avast profile?
Title: Re: Avast order id number
Post by: Asyn on July 19, 2020, 06:40:11 AM: -> https://support.avast.com/en-ww/article/Order-Subscription-FAQ/
Title: Re: Avast order id number
Post by: r@vast on July 22, 2020, 04:03:45 PM: Quote from: Lizano on July 19, 2020, 02:31:31 AM
I lost my activation email, and i need the order ID number, is there any way to resend the email, or find the order ID in my avast profile?

Hi,
Your order ID is:79770345400
Title: Re: Avast order id number
Post by: Дмитрий452 on October 31, 2020, 02:23:23 PM: Quote from: Lizano on July 19, 2020, 02:31:31 AM
I lost my activation email, and i need the order ID number, is there any way to resend the email, or find the order ID in my avast profile?
Same problem, can you help me?
Title: Re: Avast order id number
Post by: bob3160 on October 31, 2020, 08:18:50 PM: Quote from: Дмитрий452 on October 31, 2020, 02:23:23 PM
Quote from: Lizano on July 19, 2020, 02:31:31 AM
I lost my activation email, and i need the order ID number, is there any way to resend the email, or find the order ID in my avast profile?
Same problem, can you help me?
Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don't have an order # use 00000000 then explain your problem.
Title: Re: Avast order id number
Post by: NIKI24 on February 22, 2021, 04:25:43 PM: Hello! I lost my ID number.Can you help me please?
Title: Re: Avast order id number
Post by: DavidR on February 22, 2021, 05:10:25 PM: Quote from: NIKI24 on February 22, 2021, 04:25:43 PM
Hello! I lost my ID number.Can you help me please?

What is it that you need your order ID for ?

Have you not tried the instructions in the post directly above yours ?
Title: Re: Avast order id number
Post by: NIKI25 on February 22, 2021, 06:11:28 PM: Yes I already did this but nothing happened.
I need it for a refund
Title: Re: Avast order id number
Post by: DavidR on February 22, 2021, 07:05:40 PM: Quote from: NIKI25 on February 22, 2021, 06:11:28 PM
Yes I already did this but nothing happened.
I need it for a refund

When did you do this ?

You should have received an email with your support ticked ID number ?

Depending on your payment method (?) it can take 5 to 10 business days to see this as cleared funds.
If it takes this sort of time, we can try to push it, but that would need your support ticket ID number.
Title: Re: Avast order id number
Post by: NIKI25 on February 22, 2021, 07:34:09 PM: Can you please re-send me an email with an ID order?
Title: Re: Avast order id number
Post by: DavidR on February 22, 2021, 07:35:49 PM: I can't, I'm an avast user just like you.

Surely you have only done this recently, it should be in your inbox, etc.
Title: Re: Avast order id number
Post by: r@vast on February 23, 2021, 06:39:50 PM: Quote from: NIKI25 on February 22, 2021, 07:34:09 PM
Can you please re-send me an email with an ID order?

Hi,

Your order id is: 357115783439
Title: Re: Avast order id number
Post by: Agata25 on February 25, 2021, 09:57:55 PM: Hello!
I lost my Order ID too. Can you help me?
Please.
Title: Re: Avast order id number
Post by: Asyn on February 26, 2021, 06:54:57 AM: -> https://support.avast.com/en-ww/article/Sale-Billing-FAQ/
Title: Re: Avast order id number
Post by: willa96 on April 15, 2021, 10:45:15 AM: I lost my activation email, and i need the order ID number, is there any way to resend the email?
Title: Re: Avast order id number
Post by: Asyn on April 15, 2021, 10:55:33 AM: Quote from: wilmarventer96 on April 15, 2021, 10:45:15 AM
...and i need the order ID number...
Just enter/use 00000000 (Order-ID) and explain it in your request.
Title: Re: Avast order id number
Post by: r@vast on April 15, 2021, 01:29:03 PM: Quote from: willa96 on April 15, 2021, 10:45:15 AM

I lost my activation email, and i need the order ID number, is there any way to resend the email?

Hi,

I replied to your PM.
Title: Re: Avast order id number
Post by: tjozwik64 on July 26, 2021, 02:13:46 PM: Can you please re-send me an email with an ID order?
Title: Re: Avast order id number
Post by: r@vast on July 27, 2021, 11:50:19 AM: Quote from: tjozwik64 on July 26, 2021, 02:13:46 PM
Can you please re-send me an email with an ID order?

Hi,

I can't resend the email but the order ID is:26949455
Title: Re: Avast order id number
Post by: tjozwik64 on July 27, 2021, 01:09:08 PM: I wanna cancel my avast subscription but when i wanna do this on website subscriptions.avast.com there was no buttton with "unsubscribe" so i was thinking i need to go to a support page so i clicked on "cancel subscription" but i was needed a order id number and i cannot find it on my email so i texted on this forum and i get from u order id number and i send it on a support page and when i send it on my email i got from avast "We have cancelled the auto-renewal feature for your subscription as you requested" but on the subscription page its sees still ur subscription will be reneved 29 august so i didnt know its canceled or not
Title: Re: Avast order id number
Post by: DavidR on July 27, 2021, 03:56:58 PM: Quote from: tjozwik64 on July 27, 2021, 01:09:08 PM
<snip>
i got from avast "We have cancelled the auto-renewal feature for your subscription as you requested" but on the subscription page its sees still ur subscription will be reneved 29 august so i didnt know its canceled or not

The user interface doesn't reflect what is on Avast auto renewal database.

In effect you still have time remaining on your existing subscription and that is what you are seeing. The subscription will be renewed shouldn't happen but if that did happen you can request a refund.

Restart your computer and check the User Interface again and also logon (or connect) to your avast account and see what that says.
Title: Re: Avast order id number
Post by: r@vast on July 28, 2021, 03:06:21 PM: Quote from: tjozwik64 on July 27, 2021, 01:09:08 PM
I wanna cancel my avast subscription but when i wanna do this on website subscriptions.avast.com there was no buttton with "unsubscribe" so i was thinking i need to go to a support page so i clicked on "cancel subscription" but i was needed a order id number and i cannot find it on my email so i texted on this forum and i get from u order id number and i send it on a support page and when i send it on my email i got from avast "We have cancelled the auto-renewal feature for your subscription as you requested" but on the subscription page its sees still ur subscription will be reneved 29 august so i didnt know its canceled or not

Hi,

I can confirm that our system shows that your subscription has been cancelled. Your license will expire on Aug/29/2021.
Title: Re: Avast order id number
Post by: tjozwik64 on October 07, 2021, 08:00:15 PM: Hi i have a question because in day 16 august 2021 i bought a subscription everything is alright but i have 1 problem its show this 1 subscription i bought and another that is avast Premium security and it says its free trial but we didnt started the trial and its says in 3 days it gonna be renewed and it showed when i bought the correct subscription , and it show its the same licence code to the 1 subscription and 2 subscription i got photos but i dont know how to send them but on the top is "avast premium security that will expire in 3 days and its subscription for month but i bought avast ultimate multi device for 1 year and when i bought the avast ultimate multi device it pop up and its show as free trial and it have the same licence key like the free trial but i didnt started the trial in my avast too say it gonna be charged in 3 days and on site subscription avast so if u can help me because i dont wanna pay for that because i arleady paid for 1
Title: Re: Avast order id number
Post by: r@vast on October 08, 2021, 01:16:33 PM: Quote from: tjozwik64 on October 07, 2021, 08:00:15 PM
Hi i have a question because in day 16 august 2021 i bought a subscription everything is alright but i have 1 problem its show this 1 subscription i bought and another that is avast Premium security and it says its free trial but we didnt started the trial and its says in 3 days it gonna be renewed and it showed when i bought the correct subscription , and it show its the same licence code to the 1 subscription and 2 subscription i got photos but i dont know how to send them but on the top is "avast premium security that will expire in 3 days and its subscription for month but i bought avast ultimate multi device for 1 year and when i bought the avast ultimate multi device it pop up and its show as free trial and it have the same licence key like the free trial but i didnt started the trial in my avast too say it gonna be charged in 3 days and on site subscription avast so if u can help me because i dont wanna pay for that because i arleady paid for 1

Hi,

You only have one valid subscription (Avast Ultimate) and it will expire Sep/06/2022
Avast Premium Security Trial will expire Oct/10/2021 and should not renew.