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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Noviembre on July 23, 2020, 01:04:13 AM

Title: Avast subscribed me without my knowledge, and charged it to stolen Mastercard
Post by: Noviembre on July 23, 2020, 01:04:13 AM

This is very strange.

First) I never use automathed subscriptions. So I'm 100% this re-subscription is fraud.
Yet, I will not think that this was done on purpose, I prefer to belive this was a system error.

Second) I know that I didn't make this purchase, especially, because this purchase was made with a Mastercad that was stollen to my last year. I can't understad how that purchase was accepted.
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Having said that, I logged in my avast account and found out that there is a new subscription on my subscriptions page. The subscription appears correctly with its activation code, expiration date and everything.

however, I did not make this purchase and also the purchase was charged to a credit card that was stolen from me last year, something that would have been impossible for me to achieve on purpose.

I would like to cancel this strange subscription, but I cannot do it alone, because I never received a confirmation email with the order ID and the purchase password, which is necessary to cancel it.

Title: Re: Avast subscribed me without my knowledge, and charged it to stolen Mastercard
Post by: r@vast on July 23, 2020, 06:13:45 PM

Hi,

Could you please PM me the activation code so that I can look into this?

Title: Re: Avast subscribed me without my knowledge, and charged it to stolen Mastercard
Post by: Noviembre on July 30, 2020, 06:00:57 PM

I'm sorry for the late reply. I will PM the thing to you