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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Schwerganoik on July 25, 2020, 08:23:16 AM

Title: HELP Cancelling Free Trial
Post by: Schwerganoik on July 25, 2020, 08:23:16 AM

Its nearing the end of my free trial for avast premium security and other related avast services but I can't figure out how to cancel them before the auto-renewal date. I don't seem to have an email with order confirmation in my inbox, nor in my spam/junk folders. Is there any other way for me to find the order ID/cancel the auto-renewal? Thanks in advance

Title: Re: HELP Cancelling Free Trial
Post by: Asyn on July 25, 2020, 08:40:13 AM

Quote from: Schwerganoik on July 25, 2020, 08:23:16 AM

I don't seem to have an email with order confirmation in my inbox, nor in my spam/junk folders. Is there any other way for me to find the order ID/cancel the auto-renewal? Thanks in advance

Just enter/use 00000000 and explain it in your request.

Title: Re: HELP Cancelling Free Trial
Post by: Schwerganoik on July 25, 2020, 08:52:20 AM

Quote from: Asyn on July 25, 2020, 08:40:13 AM

Quote from: Schwerganoik on July 25, 2020, 08:23:16 AM

I don't seem to have an email with order confirmation in my inbox, nor in my spam/junk folders. Is there any other way for me to find the order ID/cancel the auto-renewal? Thanks in advance

Just enter/use 00000000 and explain it in your request.
[/quote

Thanks for the speedy reply! Is there a link to the page where I can sort this out? And what can I expect to arrive after I submit my request?

Title: Re: HELP Cancelling Free Trial
Post by: Asyn on July 25, 2020, 09:05:09 AM

You're welcome. (Contact support: https://support.avast.com/contact)