Avast WEBforum

Consumer Products => Avast Passwords => Topic started by: Asyn on August 05, 2020, 01:30:54 PM

Title: Avast Passwords EOL
Post by: Asyn on August 05, 2020, 01:30:54 PM
We’re putting Avast Passwords on hold. Here’s why.
https://blog.avast.com/avast-passwords-eol-avast
Title: Re: Avast Passwords EOL
Post by: bob3160 on August 05, 2020, 04:03:55 PM
We’re putting Avast Passwords on hold. Here’s why.
https://blog.avast.com/avast-passwords-eol-avast (https://blog.avast.com/avast-passwords-eol-avast)
The why, never explains an actual reason why this should be discontinued.
It describes the importance of using a password manager which is a bit strange considering that
the Avast product has worked well and there is no easy way to export the passwords currently saved in their product
to another PW Manager.
My saving grace is that I've always used LasstPass and didn't stop using it when Avast came out with their Passwords Manager.
The best advice I can offer is to start using one of the others like LastPass as soon as possible so it will populate with the passwords already saved
in the Avast PW Manager.
I'm very disappointed with this decision.  :(
When the Avast PW Manager fills in a username and PW, LastPass does an auto capture like this,
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/08/05/14/12/cYjh2lGfTu/preview.jpg)
Just select the Add button to get the information into your new PW Manager.
If you do the changeover early enough, your new PW Mgr should catch all your information without problems.

Title: Re: Avast Passwords EOL
Post by: cosynus27 on August 06, 2020, 08:06:44 PM
Hello. How did you get to that point to import passwords from avast.
I am still in pain after having to reset my phone to factory and not being able now for almost 3 days to access passwords that were backed up previously.
Support told me that I can recover in the PC but as I have used that free version for android I do not know how to do that.  :-\ :(
Thank you in advance.
Title: Re: Avast Passwords EOL
Post by: Asyn on August 16, 2020, 10:57:00 AM
IMPORTANT: Avast Passwords is no longer available as a standalone product. Existing subscriptions are still valid and you can continue to use Avast Passwords if it is already installed on your device. If you need to reinstall the standalone version of Avast Passwords, please contact Avast Support (https://support.avast.com/contact/paid/).

-> https://support.avast.com/en-ww/article/98/
Title: Re: Avast Passwords EOL
Post by: bob3160 on August 16, 2020, 02:52:18 PM
IMPORTANT: Avast Passwords is no longer available as a standalone product. Existing subscriptions are still valid and you can continue to use Avast Passwords if it is already installed on your device. If you need to reinstall the standalone version of Avast Passwords, please contact Avast Support (https://support.avast.com/contact/paid/ (https://support.avast.com/contact/paid/)).

-> https://support.avast.com/en-ww/article/98/ (https://support.avast.com/en-ww/article/98/)
The problem is that many users are using the FREE version and there is no support for FREE users.
The only help is to post the problem here on the forum and hopefully someone from Avast will step up and assist.

Title: Re: Avast Passwords EOL
Post by: Asyn on August 16, 2020, 03:28:47 PM
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
Title: Re: Avast Passwords EOL
Post by: bob3160 on August 16, 2020, 03:49:13 PM
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Title: Re: Avast Passwords EOL
Post by: Asyn on August 16, 2020, 03:55:43 PM
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Title: Re: Avast Passwords EOL
Post by: bob3160 on August 16, 2020, 04:06:09 PM
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Are you stating that German speaking users can access support even if they only use the FREE version of Avast?
Title: Re: Avast Passwords EOL
Post by: Asyn on August 16, 2020, 04:12:54 PM
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Are you stating that German speaking users can access support even if they only use the FREE version of Avast?
No, but (thanks to KL) there's a way to circumvent it. ;)
Title: Re: Avast Passwords EOL
Post by: bob3160 on August 16, 2020, 04:17:55 PM
The problem is that many users are using the FREE version and there is no support for FREE users.
Not sure if it depends on language, but the German support staff also offers help for APW free. :) Many thanks @KL..!! 8)
There isn't any way to submit a request for help unless you're using a paid version.
Well, as said, there is for German speaking users. No idea about other languages, though.
Are you stating that German speaking users can access support even if they only use the FREE version of Avast?
No, but (thanks to KL) there's a way to circumvent it. ;)
Sorry Asyn but unless it's easily available to all, it's not really something that will solve the current problem.
The problem will also increase as time goes by and people do more clean installs.
Title: Re: Avast Passwords EOL
Post by: Asyn on August 16, 2020, 04:23:05 PM
Right Bob, unfortunately I can't provide solutions for other languages.
Title: Re: Avast Passwords EOL
Post by: tibor30 on August 28, 2020, 11:58:03 PM
I don't care why, just let me SEE my passwords.
I read an answer regarding Passwords that said:  "To clarify. Even though Avast Passwords is not offered to new users, existing users will still have access to passwords.

Either I'm tech-retarded (yeah, I know) or this is not true.  I've used free Avast on my desktop for years.  From one day to the next, ALL of my passwords disappeared and I get the same notice everyone else has that the Passwords have been "discontinued".  No amount of trying has allowed me to find any of them.  And after hours wasted setting new passwords for several accounts, all I can do is curse Avast for NO WARNING that they were going to make all my passwords disappear.
So after that rant, does anyone know where all my passwords magically went and how I can retrieve them.
Title: Re: Avast Passwords EOL
Post by: r@vast on August 31, 2020, 01:26:54 PM
I don't care why, just let me SEE my passwords.
I read an answer regarding Passwords that said:  "To clarify. Even though Avast Passwords is not offered to new users, existing users will still have access to passwords.

Either I'm tech-retarded (yeah, I know) or this is not true.  I've used free Avast on my desktop for years.  From one day to the next, ALL of my passwords disappeared and I get the same notice everyone else has that the Passwords have been "discontinued".  No amount of trying has allowed me to find any of them.  And after hours wasted setting new passwords for several accounts, all I can do is curse Avast for NO WARNING that they were going to make all my passwords disappear.
So after that rant, does anyone know where all my passwords magically went and how I can retrieve them.

Hi,

Could you please make sure that the Avast Passwords component is installed.
Open Avast Premium Security and go to > Menu > Settings > General > Troubleshooting > ADD / MODIFY COMPONENTS > Passwords (old)
Make sure that it is enabled (ticked)
If not, enable it and Restart your device.
Title: AVAST PASSWORDS HAS BEEN DISCONTINUED..? OR NOT??
Post by: jorgefe98 on October 08, 2020, 02:49:15 AM
Please ... Can ... some Good Samaritan .... explain to us what REALLY happened to AVAST PASSWORDS .... ????

Just today I am paying for AVAST license upgrades and have been surprisingly and unpleasantly notified that AVAST PASSWORD HAS BEEN DISCONTINUED!

After reviewing the notes about it, I find that it has been discontinued ....
BUT that it has been incorporated into Avast Antivirus.

However I continue to read on the forum that has been discontinued ....

And in chat with AVAST technical support ... they told me that it won't work anymore .... (THEY DID NOT SAY THAT I WAS INSIDE THE AVAST ANTIVIRUS NOW)

So I think the issue should be MORE CLARIFIED.

We probably have more than 300 keys within AVAST PASSWORDS ....
and WE CANNOT LOSE THEM .... :'(

CAN WE PRINT THEM? PLEASE... :P

Cordially,
Mary
Title: Re: AVAST PASSWORDS HAS BEEN DISCONTINUED..? OR NOT??
Post by: r@vast on October 08, 2020, 03:07:18 PM
Please ... Can ... some Good Samaritan .... explain to us what REALLY happened to AVAST PASSWORDS .... ????

Just today I am paying for AVAST license upgrades and have been surprisingly and unpleasantly notified that AVAST PASSWORD HAS BEEN DISCONTINUED!

After reviewing the notes about it, I find that it has been discontinued ....
BUT that it has been incorporated into Avast Antivirus.

However I continue to read on the forum that has been discontinued ....

And in chat with AVAST technical support ... they told me that it won't work anymore .... (THEY DID NOT SAY THAT I WAS INSIDE THE AVAST ANTIVIRUS NOW)

So I think the issue should be MORE CLARIFIED.

We probably have more than 300 keys within AVAST PASSWORDS ....
and WE CANNOT LOSE THEM .... :'(

CAN WE PRINT THEM? PLEASE... :P

Cordially,
Mary

Hi,

Please note that Avast Passwords has been put on hold with the ultimate goal of adding this feature to Avast BreachGuard in the future. Those with an active license for Avast Passwords will automatically be migrated, once a solution has been integrated into Avast BreachGuard.
It is not available to new subscribers.
Since you have a subscription for Avast Passwords, it will still to work for you.
Currently, if your subscription expires it will also continue to work unless you uninstall Avast Premium Security.

To export your Avast Passwords data (and print them) please follow these steps.
1. Open Avast Premium Security on Windows
2. Go to Privacy > Passwords
3. Click on Settings
4. Click on Import / export data
5. Click on EXPORT TO FILE
6. Give the file a name and save it to a folder/location of your choice.
7. The file extension will be .json and you can right click on it and select Open with (e.g. Microsoft word, Notepad)

Title: Re: Avast Passwords EOL
Post by: Josef_bofhell on December 15, 2020, 09:41:57 AM
Nice, this is the second time Avast kills a password saving program that I was heavily using! Good that I was already thinking of switching to other - longer supported! - tools. I already switched my Android OS AV, because of the flipping licenced parts in and out, removing it from paid usage and so on!
Now I thinking of switching to an other PC-AV system, some are not so "flippy" with there existing and extrem used programs!
Sorry  :-\
Title: Re: Avast Passwords EOL
Post by: bob3160 on December 15, 2020, 01:42:34 PM
Nice, this is the second time Avast kills a password saving program that I was heavily using! Good that I was already thinking of switching to other - longer supported! - tools. I already switched my Android OS AV, because of the flipping licenced parts in and out, removing it from paid usage and so on!
Now I thinking of switching to an other PC-AV system, some are not so "flippy" with there existing and extrem used programs!
Sorry  :-\
This has worked well for me, https://forum.avast.com/index.php?topic=236960.msg1556900#msg1556900
Currently LastPass and the Avast PW manager both have the same information and when the Avast product stops, LastPass will be the sole password manager.
Title: Re: Avast Passwords EOL
Post by: anderson209 on December 25, 2020, 10:13:47 PM
You're totally right.

I neither I've having trouble with Avast password..
I need and want to change of cell and the only app in the WORLD that is difficult the whole process.

I having to use  a new app, copying one by one.

This can be treated as amateurist of the company.
Title: Re: Avast Passwords EOL
Post by: bob3160 on December 26, 2020, 03:49:22 PM
You're totally right.

I neither I've having trouble with Avast password..
I need and want to change of cell and the only app in the WORLD that is difficult the whole process.

I having to use  a new app, copying one by one.

This can be treated as amateurist of the company.
Avast Password does have an export feature. You can export your passwords to a .json file.
If your current PW Mgr. can except that format it should be easy to import.
If not, then one by one is the only method I know.
I ram Avast PW Mgr. and Last pass together for some time and LastPass learned
from Avast over time.
Currently they both have the same password history so I can stop Avast PW Mgr. at any time.
Title: Re: AVAST PASSWORDS HAS BEEN DISCONTINUED..? OR NOT??
Post by: ericf1 on March 23, 2021, 09:50:48 PM


Please note that Avast Passwords has been put on hold with the ultimate goal of adding this feature to Avast BreachGuard in the future. Those with an active license for Avast Passwords will automatically be migrated, once a solution has been integrated into Avast BreachGuard.


Is this still the case? I received an email today from Avast tech support saying "Please be advised that Avast Password manager has been discontinued by us since June 2020. This being said, at 1 point we will fully stop with the product. As you own a Avast Passwords license, you will be notified by our relevant department with further information about this in the near future".

Does this mean a new PW product release in the "near future" or "find another PW manager soon"?
Title: Re: AVAST PASSWORDS HAS BEEN DISCONTINUED..? OR NOT??
Post by: bob3160 on March 23, 2021, 11:40:50 PM


Please note that Avast Passwords has been put on hold with the ultimate goal of adding this feature to Avast BreachGuard in the future. Those with an active license for Avast Passwords will automatically be migrated, once a solution has been integrated into Avast BreachGuard.


Is this still the case? I received an email today from Avast tech support saying "Please be advised that Avast Password manager has been discontinued by us since June 2020. This being said, at 1 point we will fully stop with the product. As you own a Avast Passwords license, you will be notified by our relevant department with further information about this in the near future".

Does this mean a new PW product release in the "near future" or "find another PW manager soon"?
It's currently still working for those that used it in the past. No guarantees for how long.
I've already migrated to Bitwarden (https://bitwarden.com/).

Title: Re: AVAST PASSWORDS HAS BEEN DISCONTINUED..? OR NOT??
Post by: ericf1 on March 24, 2021, 12:44:49 AM
It's currently still working for those that used it in the past. No guarantees for how long.
I've already migrated to Bitwarden (https://bitwarden.com/).

Understood. My license expires in June, and if a new product is in the "near future", I might consider sticking with avast. If not, then I'll probably move on. The PW manager was one of the reasons I was willing to pay for avast, and now pretty much all of their competitors include one in their suite. I see Bitwarden is free, but as they say "when something is free, YOU are the product".