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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: renato.duarte on August 07, 2020, 04:25:56 PM

Title: Whitelisting application form not working
Post by: renato.duarte on August 07, 2020, 04:25:56 PM

Hi,

I am trying to fulfill the Whitelisting application form to get access to the TCP server, but I'm getting an error while trying to send my e-mail and a signed file - as if the service is offline. Anyone getting the same result ???

Title: Re: Whitelisting application form not working
Post by: r@vast on August 10, 2020, 02:17:02 PM

Quote from: renato.duarte on August 07, 2020, 04:25:56 PM

Hi,

I am trying to fulfill the Whitelisting application form to get access to the TCP server, but I'm getting an error while trying to send my e-mail and a signed file - as if the service is offline. Anyone getting the same result ???

Hi,

Are you referring to this URL: https://www.avast.com/whitelist-program-registration
Please post a screenshot of the error you are receiving.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

Title: Re: Whitelisting application form not working
Post by: renato.duarte on August 10, 2020, 05:43:25 PM

r@vast, it seems the problem was solved. I managed to send the signed file. Waiting for the access to the TCP server.
 
Thank you for your reply.