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Consumer Products => Avast Mac Security => Topic started by: aharris2 on August 08, 2020, 10:16:30 PM

Title: [RESOLVED] repeated "Reportcrash" generated by com.avast.daemon
Post by: aharris2 on August 08, 2020, 10:16:30 PM

This just started happening - restarted computer, uninstalled previous version, reinstalled fresh, have the same issue. Does not happen when not connected to the internet. This from console:

(attached)

Title: Re: repeated "Reportcrash" generated by com.avast.daemon UPDATE
Post by: aharris2 on August 08, 2020, 10:56:37 PM

UPDATE:

Console report says this about the many many crash reports:

EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Does this help identify what went wrong????

Thanks

Title: Re: more info repeated "Reportcrash" generated by com.avast.daemon
Post by: aharris2 on August 09, 2020, 08:56:47 AM

Some additional information - If I disable the "Web Shield" in Avast, this problem does not happen.

I can then open any browser (and also start Parallels, which I think is equivalent to a network connection). No problem. All of this is with wireless connected.

Then I can activate the "Web Shield" and still no problem.

However, if I then go anywhere in any browser the problem starts and continues.

So I am guessing that com.avast.daemon is related to "Web Shield" and it is interacting incorrectly with something that correlates with network activity.

As far as I know, there have been no changes to network connections.

Does this help to localize the problem? Thanks

Title: Re: repeated "Reportcrash" generated by com.avast.daemon
Post by: lukas.hasik on August 09, 2020, 09:16:56 PM

This issue should be fixed now. Please make sure that you have the latest VPS (virus definitions) - Avast tray icon (or app menu) and "Check for updates".

Title: Re: [RESOLVED] repeated "Reportcrash" generated by com.avast.daemon
Post by: aharris2 on August 09, 2020, 09:44:33 PM

Yes indeed it is fixed! I had been doing lots of diagnostics - The same installation of Avast that crashed worked fine when used in a newly created test account on the same computer, which had my head spinning.

Thanks for the fix (which I guess was in the virus definition file) - because among other things it means there is nothing (obviously) wrong with my computer/account!