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Consumer Products => Avast SecureLine VPN => Avast SecureLine VPN for Windows => Topic started by: N0rt05 on August 10, 2020, 03:54:22 PM

Title: Like VPN but....
Post by: N0rt05 on August 10, 2020, 03:54:22 PM
2 things happening with this app. First, the window is too big and the menu area and the X (shut down) are too high so can't access. Second, Originally, the menu set to come on when pc starts. It does not! I start it every day. Can you nice people address my woes??? Thanks so much.
Title: Re: Like VPN but....
Post by: r@vast on August 11, 2020, 11:27:31 AM
Quote from: N0rt05 on August 10, 2020, 03:54:22 PM
2 things happening with this app. First, the window is too big and the menu area and the X (shut down) are too high so can't access. Second, Originally, the menu set to come on when pc starts. It does not! I start it every day. Can you nice people address my woes??? Thanks so much.

Hi,

Could you please attach screenshots of the issues you are referring to?
Please, also, include screenshots of Menu>Settings>GENERAL and
Menu>Settings>NETWORK SECURITY

Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 02:37:42 PM
Here is the s.s. showing the large window - the top of which is where the settings are. So am unable to show you that part until I can make the window smaller. This is where we need to start. ONce that is solved I can show you the menu area. Thanks.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 02:38:55 PM
Also, I checked "start vpn when pc starts" or whatever those words are when I was able to see the menuj. Thanks again.
Title: Re: Like VPN but....
Post by: Asyn on August 11, 2020, 02:57:07 PM
Quote from: N0rt05 on August 11, 2020, 02:37:42 PM
Here is the s.s. showing the large window - the top of which is where the settings are. So am unable to show you that part until I can make the window smaller. This is where we need to start. ONce that is solved I can show you the menu area. Thanks.
What's your screen resolution..?
Looks like you set a zoom factor, check your graphic settings and reset it to 100%.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 03:53:20 PM
1368x766 (recommended) Scaling was set to 125%. Changed it to 100% - window now ok. I'll send you a ss of that window.Thanks.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 03:56:14 PM
SS of menu window.
Title: Re: Like VPN but....
Post by: Asyn on August 11, 2020, 04:04:36 PM
Quote from: N0rt05 on August 11, 2020, 03:53:20 PM
1368x766 (recommended) Scaling was set to 125%. Changed it to 100% - window now ok. I'll send you a ss of that window.Thanks.
You're welcome. Now, please provide all screenshots and wait for r@vast.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 04:22:27 PM
?? - that is the ss you asked for. Do you want more? Also what is r@vast?
Title: Re: Like VPN but....
Post by: DavidR on August 11, 2020, 04:25:18 PM
r@vast is an Avast Team member, who replied to your first post.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 04:34:15 PM
Oh yes indeed. Overlooked that name - here is ss of network security. Think I see the problem.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 05:06:58 PM
Before the update I could keep my display scaled up - no problem. Also, started up every day without intervention from me. As in private network. I guess I will deal with that now. Thanks.
Title: Re: Like VPN but....
Post by: N0rt05 on August 11, 2020, 05:12:53 PM
ok.  All fixed. Disregard entries. Thanks for all the help.
Title: Re: Like VPN but....
Post by: Asyn on August 12, 2020, 04:56:59 AM
NP, thanks for the feedback.
Title: Re: Like VPN but....
Post by: Bfrg on October 06, 2020, 03:15:57 PM
Quote from: N0rt05 on August 11, 2020, 05:12:53 PM
ok.  All fixed. Disregard entries. Thanks for all the help.

Hi, N0rt05.

May I ask how you fixed it? I'm having the same issue for a while, now.