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Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: Mark San Juan on August 14, 2020, 07:49:47 PM

Title: Screen blacks out when idle
Post by: Mark San Juan on August 14, 2020, 07:49:47 PM
Good day everyone!

I just recently installed Avast Free Antivirus and whenever my laptop is idle or when i go AFK for quite sometime, my display gets black. Its like turning off the display when my laptop is inactive for some time. I am not experiencing these prior installing Avast. I can't find it in the settings as well. Appreciate your help.
Title: Re: Screen blacks out when idle
Post by: DavidR on August 14, 2020, 08:27:40 PM
What do you mean by " when i go AFK for quite sometime, my display gets black." ?

What operating system and avast version are you using ?

I'm using the latest regular release version of avast free and a windows 10 64bit laptop and I don't experience anything different from my windows power settings, see attached image.

That said for the most part when leaving the laptop for a while I close the lid anyway.
Title: Re: Screen blacks out when idle
Post by: Mark San Juan on August 14, 2020, 08:55:44 PM
For example I leave my laptop on everytime i will do something for about 10-15mins. then when i come back the display's black. i move my mouse and my display goes back. i have my power settings to never both at battery mode and when plugged in. I am on windows 10 and latest version of Avast Free
Title: Re: Screen blacks out when idle
Post by: DavidR on August 14, 2020, 09:36:50 PM
I'm at a loss as to why this might be happening, as far as I'm aware the default installation of avast doesn't have any battery saver settings.

There is however a paid option for Avast Battery Saver (see attached image and note the padlock), a paid function and not installed.  Do you happen to have a paid version of (or the trial version) of the Avast Battery Saver ?
Title: Re: Screen blacks out when idle
Post by: bob3160 on August 15, 2020, 12:57:09 AM
Check your setting and change the screen turn off time if it's too short for you.
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/08/14/22/55/cYj23NG5Xe/preview.jpg)
Title: Re: Screen blacks out when idle
Post by: DavidR on August 15, 2020, 02:23:30 AM
Check your setting and change the screen turn off time if it's too short for you.
(https://d1ka0itfguscri.cloudfront.net/Lh/2020/08/14/22/55/cYj23NG5Xe/preview.jpg)

Already asked.

Check the OPs #Reply2 image as his power settings is set to never turn off the screen.
Title: Re: Screen blacks out when idle
Post by: bob3160 on August 15, 2020, 01:37:31 PM
See if this advice is of help,
https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/computer-sleeps-even-though-power-settings-set-to/52b0121d-3228-4dda-a295-21a967b13568 (https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/computer-sleeps-even-though-power-settings-set-to/52b0121d-3228-4dda-a295-21a967b13568)