Avast WEBforum

Consumer Products => Avast SecureLine VPN => Topic started by: 73leanne on August 18, 2020, 01:03:17 PM

Title: Cannot Activate VPN
Post by: 73leanne on August 18, 2020, 01:03:17 PM: Have had 3 separate attempts with AVAST support, tried multiple things each time but no success and refund period has expired. Not very happy with the experience
Title: Re: Cannot Activate VPN
Post by: r@vast on August 18, 2020, 02:30:12 PM: Quote from: 73leanne on August 18, 2020, 01:03:17 PM
Have had 3 separate attempts with AVAST support, tried multiple things each time but no success and refund period has expired. Not very happy with the experience

Hi,

I can see that you created multiple tickets for the same issue.
Two of them are currently waiting your reply.
Title: Re: Cannot Activate VPN
Post by: 73leanne on August 18, 2020, 03:27:49 PM: I get a response email saying my email wasn't delivered because they can't identify which ticket it refers to and to respond via the email thread, that is what I did.
Title: Re: Cannot Activate VPN
Post by: 73leanne on August 22, 2020, 09:11:24 AM: I have unsubscribed and will never use an AVAST product again
Title: Re: Cannot Activate VPN
Post by: Bert Hick on August 22, 2020, 02:33:57 PM: Why did you unsubscribe? Its not that hard to activate the software, there are activation tutorials (https://www.vpntesting.com/guides/avast-secureline-vpn-license/) all over the internet. Just be patience with the support or do some research first.
Title: Re: Cannot Activate VPN
Post by: 73leanne on August 22, 2020, 04:12:19 PM: I purchased VPN in March and have not been able to get activation to actually work. I enter activation key and it says activated succusfully then I back out to turn the VPN on, it says I have VPN subscription for about 5 seconds then it disappears and when I try to turn it on it tells me to start free trial. When I go to website it says my account is active with 203 days remaining of the 1 year plan that I have never used.
Title: Re: Cannot Activate VPN
Post by: Asyn on August 22, 2020, 04:40:45 PM: -> https://support.avast.com/article/Troubleshoot-activation
Title: Re: Cannot Activate VPN
Post by: bob3160 on August 22, 2020, 04:49:48 PM: Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don't have an order # use 00000000 then explain your problem.
Title: Re: Cannot Activate VPN
Post by: 73leanne on August 23, 2020, 10:15:09 AM: So I may have had a break through, the only AVAST product I had that I had not deleted was 'AVAST secure browser' so I deleted it out & tried again and the activation has worked but now I have tried to connect, in the 'Disguising your location' screen, the wheel is spinning and has been for over an hour now
Title: Re: Cannot Activate VPN
Post by: 73leanne on August 23, 2020, 01:47:13 PM: Left the PC for too long and it went to sleep, woke it up & the subscription is gone again
Title: Re: Cannot Activate VPN
Post by: r@vast on August 24, 2020, 02:29:12 PM: Quote from: 73leanne on August 23, 2020, 01:47:13 PM
Left the PC for too long and it went to sleep, woke it up & the subscription is gone again

Hi,

If you are still having activation issues, I would suggest that you reply to this ticket/case ID: 11421243
so that support can assist you further.
Title: Re: Cannot Activate VPN
Post by: Richard Kanady on October 04, 2020, 07:27:07 PM: Got working :
I activated vpn yesterday and worked. Today program stated I had no internet connection when I did ? Reinstalled and still had issues. Ocurred to me may be windows firewall as when firewall deactivated vpn worked. So be sure : OpenVPN Daemon and Avast VPN Service is enabled on your firewall, then works : )