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Consumer Products => Avast SecureLine VPN => Topic started by: ignatio2002 on August 21, 2020, 06:14:41 PM

Title: Unable to install Avast Secureline VPN on my laptop
Post by: ignatio2002 on August 21, 2020, 06:14:41 PM

I downloaded the setup and tried to run it, but now it says "Setup Failed" with the following message.

"This Operating System is not supported. Error code: '45056'. More information in log: 'C:\ProgramData\Avast Software\Icarus\Logs\sfx.log " This leads to an empty text document.

But isn't Avast supposed to run on Windows 7? What should I do?

Title: Re: Unable to install Avast Secureline VPN on my laptop
Post by: bob3160 on August 21, 2020, 07:36:18 PM

Quote from: ignatio2002 on August 21, 2020, 06:14:41 PM

I downloaded the setup and tried to run it, but now it says "Setup Failed" with the following message.

"This Operating System is not supported. Error code: '45056'. More information in log: 'C:\ProgramData\Avast Software\Icarus\Logs\sfx.log " This leads to an empty text document.

But isn't Avast supposed to run on Windows 7? What should I do?

You need at lease Windows 7 SP1. If you haven't updated to Service Pack 1, than that's the reason.

Title: Re: Unable to install Avast Secureline VPN on my laptop
Post by: r@vast on August 24, 2020, 01:45:55 PM

Quote from: bob3160 on August 21, 2020, 07:36:18 PM

Quote from: ignatio2002 on August 21, 2020, 06:14:41 PM

I downloaded the setup and tried to run it, but now it says "Setup Failed" with the following message.

"This Operating System is not supported. Error code: '45056'. More information in log: 'C:\ProgramData\Avast Software\Icarus\Logs\sfx.log " This leads to an empty text document.

But isn't Avast supposed to run on Windows 7? What should I do?

You need at lease Windows 7 SP1. If you haven't updated to Service Pack 1, than that's the reason.

Hi,

Inaddition, if you have Windows 7 SP1, but you still have installion issues, then it could be related to the bug in SecureLine (devs are working on a fix).
Could you try this workaround, please.
- Uninstall SecureLine application (via Programs and Features) - https://support.avast.com/en-ww/article/Uninstall-SecureLine-VPN

-  Delete the following folders:
   C:\Program Files\AVAST Software\SecureLine
   C:\Program Files\AVAST Software\SecureLine VPN
   C:\ProgramData\AVAST Software\SecureLine
   C:\ProgramData\AVAST Software\SecureLine VPN

- Restart PC

-  Install Avast SecureLine again - run the file  avast_secureline_setup.exe  (https://www.avast.com/download-thank-you.php?product=SLN) as administrator.