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Consumer Products => Avast Passwords => Avast Passwords for Windows => Topic started by: David2475 on August 23, 2020, 06:13:48 PM

Title: Avast passwords opens but will not allow me to access any passwords.
Post by: David2475 on August 23, 2020, 06:13:48 PM: When I open avast passwords the page comes up, but when I click on one of the icons to show me the password it will not open. Can you tell me what is wrong and if I can fix it, don't want to be paying for something and not be able to use it.

And why doesn't avast show a phone number for support to questions like this.
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: bob3160 on August 23, 2020, 07:10:28 PM: Quote from: David2475 on August 23, 2020, 06:13:48 PM
When I open avast passwords the page comes up, but when I click on one of the icons to show me the password it will not open. Can you tell me what is wrong and if I can fix it, don't want to be paying for something and not be able to use it.

And why doesn't avast show a phone number for support to questions like this.
Direct support via e-mail from Avast is only available for paid users. (Phone# is only for 3rd party support)
It would help if you could provide more details or a screenshot of your problem.
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: cardiff1952 on August 23, 2020, 11:23:51 PM: I am having the same problem
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: DavidR on August 23, 2020, 11:32:55 PM: Quote from: cardiff1952 on August 23, 2020, 11:23:51 PM
I am having the same problem

The same request for further details would also apply.
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: bob3160 on August 23, 2020, 11:35:32 PM: Maybe cardiff1952 can tell us what David2475's problem is since he has the same problem?
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: cardiff1952 on August 25, 2020, 08:30:15 PM: I can open the password app (windows 10, desktop) but when I press the button for an individual password nothing happens. Support suggested modifying the app and restarting computer but it did not help. The autofill function works, but there are times you need to see the password information itself and so it is frustrating.
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: Vicki30 on August 28, 2020, 05:31:53 PM: I am having the same problem. It began today for me. My guess is there was an update. Is Password Manager being discontinued?
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: Asyn on August 28, 2020, 05:36:24 PM: Quote from: Vicki30 on August 28, 2020, 05:31:53 PM
I am having the same problem. It began today for me. My guess is there was an update. Is Password Manager being discontinued?
See: https://forum.avast.com/index.php?topic=236960.0
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: dwight1063 on September 05, 2020, 12:26:37 AM: Quote from: Vicki30 on August 28, 2020, 05:31:53 PM
I am having the same problem. It began today for me. My guess is there was an update. Is Password Manager being discontinued?
I noticed the same problem today Sept.4,2020. Auto fill works but I can't see the passwords themselves and the page is different so you don't have that option.
Title: Re: Avast passwords opens but will not allow me to access any passwords.
Post by: MrDJ on September 05, 2020, 12:43:13 PM: is your issue this since latest UI update https://forum.avast.com/index.php?topic=237432.0