Avast WEBforum

Consumer Products => Avast Free Antivirus / Premium Security (legacy Pro Antivirus, Internet Security, Premier) => Topic started by: georgek530 on August 27, 2020, 06:05:21 PM

Title: Problem with Avast Password
Post by: georgek530 on August 27, 2020, 06:05:21 PM
 Until yesterday my Avast Password control (part of Avast Premium Security) worked just fine, until after my computer booted in the morning, when I clicked on one of the website tabs.  Instead of going to the website, an Avast screen showed the website name, link address, user/sign-in name, but not the password.  The box showed only dots, but not the written password.  I called the Avast Care people who took control (remote) of my computer.  After several attempts to fix the problem, they transferred the problem to "higher" levels.  Now, Avast says I must use a special uninstall method to remove all four of my Avast Premium programs including "stray" files, then reinstall the whole mess.  Since I'm paying for Avast Care, I have now asked them to do this rather complicated process themselves, using the remote control option. 

We'll now see what they say. 
Title: Re: Problem with Avast Password
Post by: MrDJ on August 27, 2020, 06:19:19 PM
hi
im having same issues. its caused by a UI update to 1.0.552

the buttons are there for copy or show password but you cant see them. they are to the right of the password box.

doesnt sound good if tech support connected remotely to your pc and coudnt see the faded buttons on the right. wonder if tech support are informed of all the upgrades made to this software.

the password showing as ......... is default and has always been like that and then you click on the eye button to reveal the password.
hover your mouse over the right of the password box and left click and it works. im blind in one eye and can just about see the outline.
Title: Re: Problem with Avast Password
Post by: bud7 on August 29, 2020, 05:37:58 AM
I have the same problem on all my computers.  I took a close look and discovered where the invisible buttons are, and problem solved.
Many thanks for the simple fix.
Title: Re: Problem with Avast Password
Post by: Asyn on August 29, 2020, 08:06:51 AM
Hi guys, I forwarded it to the UI devs...
Title: Re: Problem with Avast Password
Post by: MrDJ on August 29, 2020, 03:20:36 PM
Hi guys, I forwarded it to the UI devs...
thank you.

as you mentioned on the update post, could you also forward yours and my settings page as i do not have the option to use updated theme.
just in case im using windows 10 pro
avast premium
fully upto date as far as i can tell.
any more info needed just ask.

Title: Re: Problem with Avast Password
Post by: chris.. on August 29, 2020, 06:46:01 PM
as i do not have the option to use updated theme.
no more for me but I think this option is only available with the beta version (used by Asyn as its signature indicates)
Title: Re: Problem with Avast Password
Post by: MrDJ on August 29, 2020, 08:23:25 PM
as i do not have the option to use updated theme.
no more for me but I think this option is only available with the beta version (used by Asyn as its signature indicates)
thanks Chris.
since my last nightmare of having to reinstall avast which knakkered windows 10 so had to reinstall that as well im not going to risk any more problems just in case. password is still working for me and it sounds like it will continue to work but not if you reinstall so im not risking that.
Title: Re: Problem with Avast Password
Post by: Asyn on August 30, 2020, 08:27:41 AM
Hi guys, I forwarded it to the UI devs...
thank you.
You're welcome. The devs are checking it.
Title: Re: Problem with Avast Password
Post by: marvelousartworks on August 30, 2020, 08:10:31 PM
hi
im having same issues. its caused by a UI update to 1.0.552

the buttons are there for copy or show password but you cant see them. they are to the right of the password box.

doesnt sound good if tech support connected remotely to your pc and coudnt see the faded buttons on the right. wonder if tech support are informed of all the upgrades made to this software.

the password showing as ......... is default and has always been like that and then you click on the eye button to reveal the password.
hover your mouse over the right of the password box and left click and it works. im blind in one eye and can just about see the outline.

That you so much. It was driving me crazy trying to figure out what was going on. Hopefully they will fix it so we can see the eye and other things again. Until then I will just hover over where I know the buttons are. Thank you!
Title: Re: Problem with Avast Password
Post by: MrDJ on September 01, 2020, 12:08:46 PM
your welcome.
Title: Re: Problem with Avast Password
Post by: christophe7 on September 01, 2020, 08:25:34 PM
Until yesterday my Avast Password control (part of Avast Premium Security) worked just fine, until after my computer booted in the morning, when I clicked on one of the website tabs.  Instead of going to the website, an Avast screen showed the website name, link address, user/sign-in name, but not the password.  The box showed only dots, but not the written password.  I called the Avast Care people who took control (remote) of my computer.  After several attempts to fix the problem, they transferred the problem to "higher" levels.  Now, Avast says I must use a special uninstall method to remove all four of my Avast Premium programs including "stray" files, then reinstall the whole mess.  Since I'm paying for Avast Care, I have now asked them to do this rather complicated process themselves, using the remote control option. 

We'll now see what they say.

Same problem, i'm using the Premium Security and since the last update i can not copy or see my passwords anymore. Please fix that this makes no sense, especially for apps not in a browser !!!
Title: Re: Problem with Avast Password
Post by: Asyn on September 02, 2020, 12:27:12 PM
Hi guys, UI 1.0.554 has been released, could you check if it works now..!?
Title: Re: Problem with Avast Password
Post by: Timothy 6 on September 02, 2020, 04:00:35 PM
Still unable to see passwords
Title: Re: Problem with Avast Password
Post by: MrDJ on September 03, 2020, 12:43:07 PM
Hi guys, UI 1.0.554 has been released, could you check if it works now..!?

almost there.

i can confirm that close, copy, view buttons are now visible YAY!
BUT
when i click on the eye to view password that is now blacked out. so a small tweak on the password to turn it white instead of black will have rectified this UI issue (for me anyway)

to the other person above who says still not working. do a cookie cleanup using cc cleaner or avast cleanup and a reboot hopefully should sort it for you.

Title: Re: Problem with Avast Password
Post by: Asyn on September 03, 2020, 01:09:29 PM
Hi guys, UI 1.0.554 has been released, could you check if it works now..!?
almost there.

i can confirm that close, copy, view buttons are now visible YAY!
BUT
when i click on the eye to view password that is now blacked out. so a small tweak on the password to turn it white instead of black will have rectified this UI issue (for me anyway)
Thanks MrDJ, the devs have been informed and are working on it.
Title: Re: Problem with Avast Password
Post by: Laurent153 on September 03, 2020, 08:14:40 PM
Thanks a lot MrDj.
I would turn insane with this new skin.
Very great help from you. :-X :'(
Title: Re: Problem with Avast Password
Post by: MrDJ on September 03, 2020, 08:26:15 PM
Thanks a lot MrDj.
I would turn insane with this new skin.
Very great help from you. :-X :'(
your welcome. glad i could be of some help.
Title: Re: Problem with Avast Password
Post by: Roger363 on September 06, 2020, 04:41:55 AM
Upgrading to a new PC (Window 10 Pro) now version 20.7.2425 (build 20.7.5568.590) of free Avast has a lock on Privacy/Passwords. Why?
Title: Re: Problem with Avast Password
Post by: Asyn on September 06, 2020, 07:55:50 AM
Upgrading to a new PC (Window 10 Pro) now version 20.7.2425 (build 20.7.5568.590) of free Avast has a lock on Privacy/Passwords. Why?
-> https://forum.avast.com/index.php?topic=236960.0
Title: Re: Problem with Avast Password
Post by: Roger363 on September 06, 2020, 08:21:56 AM
I solved my problem.  The migration was from version 20.6.  It did not run -- something about "Opps UI won't run" on a black background (don't remember the exact message). I tried uninstall and download version 20.7. That showed the locked passwords.
Then I tried migration all over again.  This time instead of uninstalling 20.6 I chose to update. Now everything works as expected.
Title: Re: Problem with Avast Password
Post by: Asyn on September 08, 2020, 11:31:25 AM
Hi guys, UI 1.0.558 has been released, is everything ok now..!?
Title: Re: Problem with Avast Password
Post by: MrDJ on September 08, 2020, 12:04:17 PM
not been rolled out to me in the uk yet. will keep an eye out for the update and report back.
Title: Re: Problem with Avast Password
Post by: Asyn on September 08, 2020, 12:48:50 PM
not been rolled out to me in the uk yet. will keep an eye out for the update and report back.
OK, awaiting your reply...
Title: Re: Problem with Avast Password
Post by: MrDJ on September 09, 2020, 06:52:22 PM
not been rolled out to me in the uk yet. will keep an eye out for the update and report back.
OK, awaiting your reply...
and here is my reply, YAY! Fixed.
checked earlier but still showing dark text.
just tried to order a pizza and auto fill entered saved credentials but said fail to log in.
went to my passwords and copied noticing it was now showing in white text and entered the password manually and it would let me log in so not sure whats going on their. will try on some other sites later.
but as said, the latest update has indeed sorted this issue and password text is now showing in white again.
thanks to the team.
Title: Re: Problem with Avast Password
Post by: Asyn on September 10, 2020, 05:28:46 AM
Thanks for the feedback.
Title: Re: Problem with Avast Password
Post by: DaríoRRaggio on September 21, 2020, 05:57:51 PM
Tengo el "Avast Passwords" y siempre que necesité buscar alguna contraseña me dirigí allí y la visualicé. Ahora no me responde y por mas que cliqueo no se abre en sub-ventana. En la página AVAST me informa que no es un producto disponible. Quiero actualizar a ver si va por allí y nada.
Perdí todas mis contraseñas ?.... porque cada contraseña que cargo, me pide AVAST que la agregue como si todo funcionara normal.
Por favor que alguien se comunique de AVAST ya que reclamé en su web y nadie responde. O anulo todas las suscripciones y listo ???
Title: Re: Problem with Avast Password
Post by: rocksteady on September 22, 2020, 09:50:41 AM
Tengo el "Avast Passwords" y siempre que necesité buscar alguna contraseña me dirigí allí y la visualicé. Ahora no me responde y por mas que cliqueo no se abre en sub-ventana. En la página AVAST me informa que no es un producto disponible. Quiero actualizar a ver si va por allí y nada.
Perdí todas mis contraseñas ?.... porque cada contraseña que cargo, me pide AVAST que la agregue como si todo funcionara normal.
Por favor que alguien se comunique de AVAST ya que reclamé en su web y nadie responde. O anulo todas las suscripciones y listo ???
GTrans:
I have the "Avast Passwords" and whenever I needed to look for a password I went there and visualized it. Now it does not answer me and no matter how much I click, it does not open in a sub-window. On the AVAST page it informs me that it is not an available product. I want to update to see if it goes there and nothing.
Did I lose all my passwords? .... because every password I upload, AVAST asks me to add it as if everything were working normally.
Please let someone contact AVAST since I made a claim on their website and no one responds. Or cancel all subscriptions and voila


@DaríoRRaggio: Please post here in English (or at least translate to English as I have done for you). Otherwise find your own language section here:
https://forum.avast.com/index.php#c7

You didn't say whether you have free or paid (premium) avast? and which version.
Also see this: https://forum.avast.com/index.php?topic=236960.0



Title: Re: Problem with Avast Password
Post by: billh3 on October 14, 2020, 03:50:22 AM
I just bought the premium and I am quite worried
I used to be able to click on the "Privacy" icon on the left of the UI and it would open my passwords page. I no longer have it but instead it just shows the browser extensions that are available. Are all of my passwords stored on the Avast servers? I usually keep a copy of passwords on an excel sheet but my backups are manual where I just do it about once every few weeks. W10 unfortunately locked up on me and I had to do a complete format and reinstall.
Title: Re: Problem with Avast Password
Post by: MrDJ on October 14, 2020, 07:48:17 PM
I just bought the premium and I am quite worried
I used to be able to click on the "Privacy" icon on the left of the UI and it would open my passwords page. I no longer have it but instead it just shows the browser extensions that are available. Are all of my passwords stored on the Avast servers? I usually keep a copy of passwords on an excel sheet but my backups are manual where I just do it about once every few weeks. W10 unfortunately locked up on me and I had to do a complete format and reinstall.
password manager is now end of life and now put on hold for new installs > https://forum.avast.com/index.php?topic=236960.0

im sure ive read somewhere that if you previously had it installed there is a way to reactivate it but best wait for one of the team to advise.
like you i have passwords on a excell spreadsheet but its also advisable to extract the CSV file to an external hardrive.
Title: Re: Problem with Avast Password
Post by: r@vast on October 15, 2020, 04:39:25 PM
I just bought the premium and I am quite worried
I used to be able to click on the "Privacy" icon on the left of the UI and it would open my passwords page. I no longer have it but instead it just shows the browser extensions that are available. Are all of my passwords stored on the Avast servers? I usually keep a copy of passwords on an excel sheet but my backups are manual where I just do it about once every few weeks. W10 unfortunately locked up on me and I had to do a complete format and reinstall.

Hi,

Please make sure that
the component is actually added.

To do so please follow these steps:
1. Open Avast Premium Security
2. Click on Menu >Settings > General > Troubleshooting > ADD/MODIFY COMPONENTS
3. Make sure that Passwords (old) is selected
4. Click on CHANGE
5. Restart Windows